Director of Retail Operations

Overview

Our client is seeking a Director of Retail Operations to lead three luxury women’s fashion stores in Palm Beach, Sag Harbor, and Nantucket. Based on-site in Palm Beach, this leader will bring consistent planning, strong store execution, and thoughtful team development to a growing retail business. The role reports to the founders and offers an opportunity to shape operations as the company considers future locations.

Responsibilities

• Build and manage an operating calendar that plans staffing, inventory movement, events, and seasonal transitions at least three months ahead.
• Set store sales goals with the founders and track daily performance, key retail metrics, and sell-through.
• Lead store teams, develop store leads, and oversee scheduling and part-time and seasonal hiring.
• Coordinate inventory transfers, seasonal store moves, and store fulfillment in partnership with the appropriate teams.
• Maintain visual merchandising, service, and operational standards across all locations.
• Oversee facilities, store systems, vendors, and discretionary operating expenses.
• Support trunk shows, local events, community partnerships, and new store openings.
• Travel to Sag Harbor and Nantucket several times a year, particularly around openings, closings, and peak season.

Requirements

• Experience leading an individual store followed by responsibility for multiple retail locations.
• Background in luxury or premium fashion, jewelry, or lifestyle retail.
• Strong planning skills and fluency in store KPIs, sales performance, and sell-through.
• A strong visual merchandising eye and a warm, hands-on leadership style, with confidence serving clients on the sales floor.
• Ability to build useful processes while adapting to the culture of a growing independent business.
• Based in Palm Beach or willing to relocate for an on-site role.
• Experience opening stores, a hiring network in key seasonal markets, or familiarity with Shopify POS is a plus.