Rural Trauma Care Coordinator

Rural Trauma Care Coordinator Job Summary The Patient Coordinator is responsible for full life-cyclecoordination of care and serves as a liaison between rural traumapatients and healthcare system. This position helps manage patientneeds, coordinates services across multiple care teams andfacilities, and ensures appropriate data collection for theDivision for improving rural health outcomes. This position answersall patient questions and collaborates with members of aninterdisciplinary team to coordinate care and facilitate resourceand discharge planning to reach optimal outcomes for thepatient. Corporate Summary University of Utah Health is an integrated academic healthcaresystem with five hospitals including a level 1 trauma center,eleven community health centers, over 1,600 providers, and a healthplan serving over 200,000 members. University of Utah Health isnationally ranked and recognized for our academic research, qualitystandards and overall patient experience. In addition to ourclinical delivery system, we have a School of Medicine, School ofDentistry, College of Nursing, College of Pharmacy, and College ofHealth providing education and training for over 1,250 providersannually. We have over 2 million patient visits annually andresearch grants exceeding $350 million. University of UtahHospitals and Clinics represents our clinical operations for thelarger health system. Essential Functions Schedules patient appointments, tests and procedures andensures the coordination of patient care plans acrossinterdisciplinary teams. Receives, responds to, and directs patient communications,including phone calls, emails, and other interactions. Assesses escalated patient questions and ensures thecoordination of care plans. Monitors for completion of outcome surveys to provide team withdata to assess outcomes Identifies patient needs, answers questions and educates newpatients on the process so they can make informed decisions. Identifies resources locally for patients and assists withcommunication with local providers Triage referrals from physicians, both internal and external,in addition to self-referred patients. Gathers needed medical information such as records, slides,films, and ancillary tests to assist in the coordination of patientneeds. Ensures insurance coverage, resolves any issues with coverage,and escalates complicated issues to appropriate financialcounselor. Acts as a liaison with other care groups such as social work,financial counseling, and nutrition to facilitate the patientintake process. Provides detailed patient instructions and education incollaboration with providers and other clinical staff. Works with discharge planner to facilitate and align patientneeds with resources and/or equipment to meet quality and clinicaloutcomes. Assists in the coordination of seminars and community outreachactivities. Monitors program performance and coordinates any programmaticdevelopment within the team. Coordinates treatment planning conferences, logistics,presentations, and associated CME requirements. Knowledge / Skills / Abilities Demonstrated excellent communication, interpersonal,organizational, and follow-through skills. Ability to be motivated with attention to detail and theability to work efficiently and independently, demonstrating apassion for providing excellent customer service. Ability to learn new applications and software, procedures andprocesses. Ability to assimilate data from various sources. Ability to display active listening and verbalize empathy whiledeveloping relationships with patients, guests and coworkers. Able to prioritize and multi-task in a fast pacedenvironment. Demonstrated knowledge of HIPAA regulations to ensure thatpatient information is guarded and respected. Qualifications Required Two years applicable background experience in nursing, socialwork or care coordination. Bachelor's degree in nursing is preferred. Candidates with adegree in Social Work, Case Management or a relatedhealthcare/human services field will also be considered. Relevantprofessional experience in care coordination, patient advocacy,case management, or healthcare services is highly valued. Preferred Competency in electronic patient charting and scheduling. Experience in a high volume clinical setting ormultidisciplinary clinics or working with high-acuity, complexpatients. Working Conditions and Physical Demands Employee must be able to meet the followingrequirements with or without an accommodation. This is a sedentary position that may exert up to 10 pounds andmay lift, carry, push, pull, or otherwise move objects. Thisposition involves sitting most of the time and is not exposed toadverse environmental conditions. Reporting Relationships This position reports toDr. Marta McCrum who is the Principal Investigator for TraumaRelated Research and Associate Professor in the Division of GeneralSurgery. Disclaimer This job description has beendesigned to indicate the general nature and level of work performedby employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of allduties, responsibilities and qualifications required of employeesassigned to the job. The above job description reflects the generalphysical and mental demands and environmental conditions requiredto perform the essential functions for this position. Nothing inthis job description restricts management's right to assign orreassign duties to this job at any time. The University of UtahHealth complies with the Americans with Disabilities Act, asamended and Sections 503 & 504 of the Rehabilitation Act, andextends reasonable accommodations to qualified applicants oremployees with disabilities. A qualified applicant must be able toperform the essential functions of the job, with or without areasonable accommodation. This is an in-person / on-site position Minimum Qualifications Bachelor's degree or equivalency (one year of education can besubstituted for two years of related work experience) in publichealth, health education, health promotion, management, behaviorscience, social science, social work or nursing with 2 yearsrelevant work experience or Medical Assistant withState of Utah, National Certification, or equivalency and 5 yearsof clinical experience. Demonstrated ability to lead as well as function effectively as amember of a team and successfully promote change. Stronganalytical, organization and leadership skills. PC/Windows literatewith working knowledge of the following Microsoft applications:Outlook, Word and Excel. Demonstrated human relation and effectivecommunication skills. This is a patient-sensitve position. Preferred Experience Working knowledge of quality improvement and project managementmethodologies, tools and techniques and principles of changemanagement. Demonstrated ability to effectively facilitate andmentor project teams preferably using QI methods (i.e., PDSA).Familiarity with electronic medical record (EMR)applications. This position is patient-sensitive and must fulfill all associatedrequirements. We protect our patients, coworkers and community byrequiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may bemade for documented medical contraindications or religious beliefsthat object to vaccinations. Care is appropriate to the population served Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription. Full Time or Part Time? Full Time Department 00260 - Division of General Surgery Location Campus Pay Rate Range 39300 to 68349 Close Date 12/11/2026 #J-18808-Ljbffr Utah