Medical Receptionist

Medical Receptionist Nurture Pediatrics – Nolensville, TN Join a team that loves the person in front of them. Nurture Pediatrics is seeking a friendly, organized, and dependable Medical Receptionist to join our growing pediatric practice in Nolensville, Tennessee . This position is often the first impression families have of our office, and we are looking for someone who enjoys providing excellent customer service while helping create a positive experience for children and parents. Position Summary The Medical Receptionist is responsible for managing front desk operations, greeting patients, scheduling appointments, verifying insurance, collecting payments, and providing exceptional customer service to families. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment. Your arrival and departure time will be dependent upon the needs of the clinic, but will fall between 7:00am – 6:30pm Monday – Friday and 8:00am - 12:30pm Saturdays. Key Responsibilities Patient Reception & Customer Service Welcome patients and families in a friendly and professional manner Check patients in and out for appointments Verify patient demographics and contact information Answer incoming phone calls and assist with patient inquiries Respond to patient messages and appointment requests Maintain a positive and professional front office environment Scheduling Schedule well visits, sick visits, behavioral visits, nurse visits, and follow-up appointments Assist families with appointment changes and cancellations Follow scheduling guidelines and provider preferences Manage appointment confirmations and no-show follow-up procedures Insurance & Payment Processing Verify insurance eligibility and benefits Identify copays, deductibles, coinsurance, and patient balances Collect payments at the time of service Process self-pay accounts according to office policies Assist with TennCare PCP change processes when needed Administrative Responsibilities Scan and upload documents into the electronic medical record Process school, sports, daycare, and other patient forms Manage patient portal requests and communication Maintain accurate patient records Complete opening and closing front office duties Qualifications Required High school diploma or GED Minimum of 2 years of customer service experience Strong computer and data-entry skills Excellent verbal and written communication skills Ability to multitask and work efficiently in a fast-paced environment Professional, dependable, and team-oriented attitude Previous medical office or pediatric office experience Experience with electronic medical records (EMR) Insurance verification experience Medical receptionist or healthcare customer service experience Skills & Competencies Successful candidates will demonstrate: Exceptional customer service skills Attention to detail Professional phone etiquette Strong organizational skills Ability to manage multiple priorities Problem-solving and critical thinking abilities Reliability and punctuality Ability to maintain patient confidentiality and HIPAA compliance Benefits Benefits eligibility begins after 90 days of employment: Medical, Dental & Vision Insurance 401(k) Retirement Plan with Matching Health Savings Account (HSA) Short-Term & Long-Term Disability Insurance Life Insurance Cancer Insurance Accident Insurance Paid Time Off / Vacation Accrual Sick Time What We Offer Competitive pay based on experience Paid time off Health and wellness benefits Supportive team environment Opportunities for growth and development Meaningful work serving children and families Why Nurture Pediatrics? At Nurture Pediatrics, we believe in: Loving the person in front of us Taking time to listen Serving joyfully Working together as a team If you are passionate about helping families and want to be part of a patient-centered pediatric practice, we would love to hear from you. Nurture Pediatrics Nolensville, Tennessee Equal Opportunity Employer #J-18808-Ljbffr