Sr Staff Inbound Product Manager

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionPosition Overview We are seeking an exceptional Sr. Staff Product Manager to own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across ServiceNow.Key Responsibilities Developer Experience StrategyOwn the end-to-end developer experience for Lux Framework, from onboarding to masteryDefine the developer ecosystem vision what experiences, tools, and skills make Lux indispensableEstablish developer experience principles, guidelines, and standards across AI skill developmentIdentify friction points and remove barriers to developer adoption and productivityChampion developer feedback into product decisions across all teamsAI Skills Portfolio and EcosystemDefine the strategic AI skills portfolio for LuxSet priorities and roadmap for skill development based on developer needs and market opportunityOwn the evaluation framework and quality standards for all AI skillsPartner with Engineering and Research to ensure skills are performant, reliable, and developer-friendlyEstablish best practices for skill creation, testing, and iterationCross-Functional Leadership and InfluenceLead collaboration across Product, Engineering, Research, Design, and Go-to-Market teamsDrive alignment on developer experience priorities and timelinesEscalate blockers and champion developer needs at leadership levelInfluence roadmap decisions to ensure rapid iteration and time-to-marketBuild trust and credibility with technical teams through deep product knowledgeDeveloper Evangelism and CommunityBe the face of Lux to the developer community—authentic, credible, and accessiblePlan and execute evangelism programs like podcasts, webinars, demos, workshops, and conferencesEngage with developer communitiesIdentify and partner with developer advocates and influencersCreate content that resonates with developersLead feedback loops, gather developer insights and translate them into product directionGo-to-Market and ExecutionOwn the developer-focused GTM strategy for new Lux features and AI skillsPartner with Sales, Marketing, and CSE teams to drive adoption and expansionDefine success metrics and KPIs for developer experience initiativesDrive velocity and speed to market—champion lean execution and rapid iterationEstablish feedback loops to quickly validate and iterate on featuresTechnical Strategy & InnovationMaintain hands-on technical knowledge of Lux, AI models, and developer workflowsChallenge Engineering and Research with ambitious but achievable goalsIdentify emerging trends and opportunities in AI-assisted developmentMake informed trade-off decisions between developer needs, technical constraints, and business prioritiesRepresent ServiceNow's perspective on the evolving AI developer tools landscapeQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.12+ years of overall software product management experience with specific experience within developer-facing products or ecosystemsPrior experience and background with hands-on software development Deep expertise in developer tools, APIs, IDEs, developer platforms, or similar categoriesProven track record shipping multiple products that developers loveExperience with AI/ML productsDemonstrated cross-functional leadership with influenceStrong communication and evangelism skills—comfortable presenting to developers and executives alikeStrong prioritization skills and the discipline to focus on high impact activitiesExperience defining and  capturing product requirements and transforming them into a product roadmapDeep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutionsExperience driving solution development through big-picture solution developmentAbility to serve as a team lead, and coach employees at lower levelsFD21For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.SummaryType: Full-timeFunction: Product ManagementExperience level: Not ApplicableIndustry: Information Technology And Services