RMA Technician

An employer is looking for a RMA technicians to joining their RMA (Returned Materials) Team in North Scottsdale. These individuals will be overseeing the logging and testing of returned product to the distribution center. During this testing they will be involved in discovering the problem, solving the problem that caused malfunctions and then also test the product and recover video. They will be processing the product through a return log and then update the log when it is fixed.


Responsible for determining device failure source and put together refurbished products. Responsibilities also include:
• May be requested to assisted in testing specific functions per RMA Manager as generated from Quality team.
• Will coordinate with RMA Manager for specific devices to be tested.
• Act as an individual contributor in the development of process improvements.
• Maintain RMA Databases used, such as JIRA.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• 1+ years' electronic troubleshooting experience
o DC and AC Circuit knowledge
o Previous exposure to soldering
• Good base knowledge of electronics
• Experience in a manufacturing environment


Nice to Have Skills & Experience
• Ability to read logs and schematics.
• Electronic/Electrical manufacturing troubleshooting experience.
• Familiarity with MS Dynamics and JIRA.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.