Bilingual Medical Assistant

Bilingual Medical Assistant Location: Milwaukee, WI Position Type: Full Time Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supporting other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one‑on‑one patient care while thriving in a fast‑paced environment. The MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non‑DOT drug and alcohol testing. Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiogram testing and respirator fit testing. Perform rapid screening tests (influenza, strep, mono, glucose, etc.). Assist providers during examination and treatment. Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed. Prepare and assist clinician with procedure set‑up and injury care. Apply bandages, dressings and splints as ordered by the treating clinician. Dispense medications and DME as ordered by the treating clinician in accordance with state regulations. Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center. Maintain supplies, clean rooms and equipment, and stock exam rooms. Operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures. Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected. Assist with patient flow and volume in partnership with center leadership. Keep patients informed of expected wait times during all aspects of the center visit. Perform clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation. Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi‑line telephone system, and distribute employer results/paperwork as needed. Follow HIPAA guidelines and safety rules. Attend center staff meetings or huddles as required. Assist in maintaining a neat, clean, and orderly appearance throughout the facility. Complete any applicable training including, but not limited to, clinical competency training that occurs monthly. Qualifications Education: Vocational/Technical/Business School. Required Experience: Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations). Customarily has at least six months or more of medical assistant experience. Knowledge of medical procedures and medical terminology. Working knowledge of occupational medicine requirements (state specific) preferred. Skills and Competencies: Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions. Outstanding customer service skills with tact and professionalism. Ability to properly handle sensitive and confidential information (HIPAA, PHI) in accordance with federal and state laws. Strong verbal and written communication skills. Teamwork focus with peers and center leadership; ability to maintain working relationships with all levels of colleagues. Must participate in initial and ongoing training as required. Obtain all certifications required of Medical Support Specialists including Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection. Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and data entry into various systems/applications. Benefits 401(k) Retirement Plan with Employer Match. Medical, Vision, Prescription, Telehealth, and Dental Plans. Life & Disability Insurance. Paid Time Off & Extended Illness Days Offered. Colleague Referral Bonus Program. Tuition Reimbursement. Commuter Benefits. Dependent Care Spending Account. Employee Discounts. This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #J-18808-Ljbffr Concentra, Inc