Onsite Service Parts Coordinator - 1st Shift

Job Title: Onsite Service Parts Coordinator - 1st Shift

Job Description:

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We're looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren't just buzzwords; they are the north star guiding us as we aspire to wow our customers every day. We've created portable power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar- and wind-powered by our own microgrid! You'll find that we're also pushing boundaries across the country at our additional facilities in Troy, MI; Houston, TX; Merrimack, NH; Burnsville, MN; and Murfreesboro, TN.


Trystar is seeking a dependable and detail-oriented Onsite Service Parts Coordinator to support daily service parts operations on the manufacturing floor. This hourly role is responsible for coordinating, tracking, and executing service part orders to ensure they are completed accurately, prioritized correctly, and shipped on time.

This position serves as the day-to-day point of execution for service part jobs-working closely with Manufacturing, Materials, Planning, Engineering, and Shipping to keep service orders moving. Success in this role directly supports customer satisfaction and is critical to improving On-Time Delivery (OTD) performance.

We are looking for people who believe in our guiding principles and values of:

• Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity - We're honest, transparent, and committed to doing what's right.
• Customer focus - We have relentless focus on our customers and their success.
• Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other - We're a team. We show up for each other, and we know that through teamwork we achieve greatness.
• Champion change - We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

Service Parts Execution & Coordination

• Coordinate daily execution of onsite service part orders from job release through shipment
• Track active service part jobs throughout the day and ensure work progresses to meet required ship dates
• Communicate daily priorities with production, materials, and shipping teams
• Serve as the primary onsite contact for service part job status and part availability

Material Handling & Inventory Support

• Verify materials and components are available prior to starting service part jobs

• Ensure service parts are staged, labeled, and clearly identified
• Assist with maintaining organized service part staging and inventory locations
• Support inventory accuracy through proper material handling and transaction discipline

Epicor Transactions & Accuracy

• Perform Epicor transactions accurately, including job releases, material issues, moves, and completions
• Update job status promptly to maintain visibility and prevent delays
• Follow established standard work for all system transactions

Communication & Issue Escalation

• Provide regular updates to supervisors and service stakeholders on job progress
• Escalate material shortages, missing information, or capacity constraints immediately
• Work collaboratively with cross functional teams to resolve issues and keep service orders on schedule

Key Performance Indicators (KPIs)

• On Time Delivery (OTD): Support achievement and sustainment of ≥ 95% for all service part orders
• Service Lead Time: Reduce delays through daily execution, prioritization, and follow-up
• Transactional Accuracy: Maintain ≥ 99% accuracy in Epicor job and inventory transactions
• Backlog Health: Maintain clear, up to date status of all open service part jobs with minimal aging

Job Requirements:

BASIC QUALIFICATIONS

• High school diploma or equivalent required
• 1-3 years of experience in manufacturing, materials coordination, logistics, or service support roles
• ERP/MRP system experience required; Epicor experience preferred
• Strong attention to detail with the ability to manage multiple open jobs
• Clear communication skills with both hourly and salaried team members
• Full time onsite work in a manufacturing and warehouse environment
• Regular walking on the production floor and interaction with material staging areas
• Ability to lift and move materials up to 50 lbs. as needed

Benefits:

• 401 (k) with company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• PTO
• Paid Holidays

Trystar is an Equal Opportunity Employer and is committed to creating a diverse and inclusive environment. We consider all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. We are committed to providing equal opportunities for all individuals and to fostering a workplace that values diversity, equity, and inclusion.

1st Shift - 5:00am - 3:30pm M-TH