Operations Manager

Operations Manager

Under the supervision of the Executive Director, the Operations Manager is responsible for providing administrative support to the Tennessee chapter and as needed in the multi-state territory. This includes management of office/facilities administration, budgeting and accounts/payable, data management, logistical support, local information technology and support for employee onboarding. This position plays a critical collaborative role with chapter department leaders while also providing executive level administrative support for the Executive Director. Occasional evening and weekend work is required, as is the ability to travel throughout the chapter.

This position is based out of the Nashville, Tennessee office.

Responsibilities:

Essential functions and responsibilities include, but are not limited to:

• Efficiently manage operations and administrative systems, staff, equipment, IT needs and space in the assigned chapter/community area to ensure smooth operations and workflow, including:
• Implementation and management of all office leases including support equipment leasing/purchasing and managing relocations, as needed
• Point person for vendor negotiations, infrastructure procurements, vendor management and maintenance of all office equipment
• Implement overall IT and phone system strategy as promulgated by the Home Office; coordinate with Home Office IT department to ensure adequate onsite IT/phone equipment is available for staff and volunteers
• Chapter liaison for all contract review, signing and management (vendors, grants, foundations, etc.)
• Work with the Human Resource Manager for the Region to ensure Chapter and Association onboarding procedures and IT/office set-up are consistently implemented
• Oversee general office operations, including calls, as needed, office visitors, processing daily mail, management of outgoing mail, customer service/donor support, and oversight of administrative projects
• Track, order, and maintain general office supplies and literature
• Management of office administrative volunteers, including training, maintaining schedules, and oversight of daily/weekly task assignments
• Stay up-to-date on home office procedures to ensure compliance with any relevant Association policies and procedures; adjust accordingly
• Support administrative and logistical aspects of development initiatives including coordination of mailings such as Team Captain packets, Tennessee Chapter challenge incentives, and other chapter-wide donor communications
• Manage logistical tasks related to Walk to End Alzheimer's including scheduling of U-Hauls, overnight shipping, in-kind donation requests, and coordination of event security
• In coordination with chapter Program and Development leaders, implement processes to manage data across the chapter including but not limited to:
• Chapter-based data entry within all databases: ie. Luminate, Team Approach, Personify. This includes event/program tracking, coding, registrations, attendance, donation processing, data input and systems enhancement implementations
• Chapter-based data reporting/outputs from all databases including data manipulation in Excel to ensure all departments have information they need to effectively manage work
• Support and execute effective financial and data management processes including:
• Accounts payable/receivable processing, event support and security for all cash handling
• Provision of customer service to staff and donors as related to donations received and invoices/checks processed
• Budget creation and monitoring for assigned budget areas
• Oversight for each office in addition to local execution of daily mail processing
• As assigned, serve as key contact for financial reporting for private/foundation grants, and government grant submissions and reporting
• Coordinate invoicing for cross-regional Walk to End Alzheimer's expenses related to event production, printing, and incentives
• Assist development staff with tracking overdue sponsorships and supporting sponsor documentation needs including certificates of insurance (COIs)
• Provide administrative support to the Executive Director by scheduling appointments, making meeting arrangements, preparing meeting materials and summaries, making travel arrangements, and other tasks as requested.
• Provide meeting support to the management team within the chapter including staff meetings, board meetings, departmental retreats, hosting special guests, etc.
• Attend and support events and programs within the market, as needed
• Management of special projects for the chapter or region; other duties as assigned

Qualifications

• A bachelor's degree or equivalent experience (35 years progressive experience)
• Minimum of 1 year experience preferably in a nonprofit environment

Knowledge, Skills and Abilities

• A proficient understanding of data management and analysis
• Proficiency with Microsoft Suite with ability to learn new software
• Knowledge of Customer Relationship Management (CRM) databases (e.g. Luminate, Personify) preferred
• Typing skills with reasonable speed and high accuracy
• Excellent telephone skills, customer service and problem-solving skills
• Excellent communication skills, both verbal and written
• Self-starter, independent worker, willing to take initiative, and a strong commitment to working in teams
• Ability to manage multiple projects and priorities and manage time efficiently
• Ability to stay focused on tasks consistently
• Ability to work with great detail and accuracy
• Work effectively with volunteers, staff, external contacts, and diverse populations.
• Ability to work occasional weekends and evenings
• Ability to work in diverse communities and demonstrate inclusion.
• Ability to occasionally lift 25 lbs.
• Must possess a valid driver's license, access to a reliable vehicle, clean driving record, and proof of automobile insurance.
• Ability to drive to run errands, purchase supplies, pick up orders, etc.
• Ability to travel occasionally throughout regional territory.
• Proactive work ethics and drive to meet goals.

Title: Operations Manager

Position Location: Nashville, Tennessee

Full time, non-exempt based on working a minimum of 37.5 hours per week

Position Grade & Compensation: Grade 203

The Alzheimer's Association's good faith expectation for the salary range for this role is between $21.90-$27.38 per hour

Reports To: Executive Director

Reports To: VP, Development

Who We Are:

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer's Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research our investments today will lead to breakthroughs tomorrow.

At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association, we believe that diverse perspectives are critical to achieving health equity meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.

The Alzheimer's Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national