Field Service Technician Engineer

Job Description

Job Description

We are seeking a skilled and dedicated Field Service Technician to join our team. The ideal candidate will have a strong background in industrial maintenance and the ability to troubleshoot and repair fireplaces, gas lanterns and grills. This role requires excellent customer service skills, as you will be interacting directly with clients in their homes or place of business to ensure their needs are met effectively and efficiently.

We encourage individuals who meet these qualifications to apply for this exciting opportunity to contribute to our team’s success while growing your career in the field service industry.

Job Types : Full-time, Part-time
Pay: $22.00 – $35.00 per hour
Expected hours: 20 – 60 per week
Work Location: In person

Duties

• Perform installation, maintenance, and repair of equipment at customer sites.
• Troubleshoot natural gas system components.
• Read and interpret schematics to understand system layouts and identify issues.
• Provide exceptional customer service by communicating effectively with clients regarding service needs and updates.
• Maintain accurate records of service performed, parts used, and customer interactions.
• Collaborate with team members to ensure timely completion of projects.

Requirements

• Strong mechanical knowledge with the ability to troubleshoot basic fireplace installation and construction projects.
• Experience in industrial maintenance is preferred.
• Ability to read and interpret schematics accurately.
• Familiarity with natural gas systems maintenance.
• Excellent command of English for effective communication with clients and team members.
• Strong customer service skills, demonstrating professionalism at all times.
• Willingness to travel to various job sites as required. Company transportation provided, work vans/trucks.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime
• Rotating shift
• Weekends as needed
• Year round work

Founded in 1968, Fireplace & Grill Center is a family-owned and operated business built on a legacy of quality and trust. We’ve proudly served the St. Louis metro area and St. Charles County, providing not just the finest products but also unparalleled customer service. Our deep-rooted experience means we understand the needs of our community, from residential homeowners to designers, architects, and home builders. We believe that exceptional spaces start with exceptional products and service. That’s why we offer comprehensive warranties and professional installation for everything we sell, ensuring your products perform properly for years to come.

Company Description

Founded in 1968, Fireplace & Grill Center is a family-owned and operated business built on a legacy of quality and trust. We’ve proudly served the St. Louis metro area and St. Charles County, providing not just the finest products but also unparalleled customer service. Our deep-rooted experience means we understand the needs of our community, from residential homeowners to designers, architects, and home builders. We believe that exceptional spaces start with exceptional products and service. That’s why we offer comprehensive warranties and professional installation for everything we sell, ensuring your products perform properly for years to come.