Sales Floor Associate - Holyoke Mall

Sales Floor AssociateDo you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well, being a Sales Floor Associate at JCPenney might be the position for you!Primary Responsibilities:Customer Service & Sales Greets and assists customers in finding products and delivers outstanding customer servicePartners with other team members when additional support is neededActively listens to customer issues in a calm and agreeable manner to resolve problemsTruck / Restock & Inventory Follows placement directions to effectively place set merchandise statementsContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processesContributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunitiesSET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailingIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processesContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenanceOmnichannel Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as neededGeneral Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective process execution to ensure integrity of inventory and prevent shrinkPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendanceCore Competencies & Accomplishments:Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersProvide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesProactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyResults: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and otherOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgencyDrive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through changeWork experience- 1-2 years of retail experienceAt this time, JCPenney does not anticipate closing this job opportunity.What you get:If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit JCPenney:JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.Pay Range USD $15.00/Hr -USD $18.75/Hr.