Call Center Representative

Bothell, United States | Posted on 07/23/2026 Harley Exteriors has served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We’re growing our call center and looking for driven representatives to help convert inbound As an Inside Sales / Call Center Representative , you’ll be the voice of Harley Exteriors, speaking with homeowners who have already expressed interest in our services. Your focus is to build rapport, qualify the opportunity, and schedule appointments for our What You’ll Do Make outbound calls to homeowners through warm leads — no coldprospecting from scratch Answer inbound calls and provide excellent customer service Educate prospects on Harley’s window, door, and gutter protection solutions in a brief, conversational format Qualify interested homeowners and schedule appointments for our Sales Representatives Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores Overcome objections and maintain a positive, high-energy presence on the phone What’s In It for You $22/hr base + performance bonuses — top performers earning$25/hr–$35/hr+ equivalent with incentives Bi-weekly and monthly bonus structure based on demos andrevenue Additional SPIFF opportunities and cash competitions Full Benefits Package — Medical, Dental, Vision, 401k with 3%match, and PTO Paid training and hands-on mentorship from experienced callcenter leaders Growth opportunities — advance to Senior Setter, Team Lead, Call Center Supportive, competitive team culture built on accountabilityand recognition What It Takes to Succeed Strong communication skills — clear, confident, and upbeat onthe phone Resilient and positive attitude — comfortable with high callvolume and handling Sales mindset — ability to build rapport, qualify, and setquality appointments Basic computer literacy — comfortable navigating CRMs, dialingsystems, and Ability to adapt and thrive in a fast-paced call centerenvironment Ability to submit to and pass a background check Outbound call center or sales experience preferred (retail orhome improvement Schedule 4x10 or 5x8 shift options Hours of operation: Monday – Thursday: 8:00 AM – 8:00 PM Friday: 8:00 AM – 7:00 PM Saturday: 8:00 AM – 4:30 PM Must be available to work at least one weekend day perweek #J-18808-Ljbffr