Account Manager

Empowered Staffing is partnered with a well-established, family-owned insurance agency that has been serving businesses and individuals throughout the Chicagoland area for over 50 years. They are looking for an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients. What You'll Be Doing: Build and maintain strong relationships with clients, insurance carriers, and key stakeholders. Manage day-to-day service activities for an assigned book of employee benefits business. Coordinate all client-specific activities across multiple lines of coverage. Develop a thorough understanding of each client's goals and recommend solutions that drive long-term retention. Lead the proposal and renewal process by obtaining competitive carrier quotes and negotiating coverage options. Manage the RFP process while ensuring clients are informed throughout each stage. Guide clients through benefit plan recommendations and renewal decisions. Coordinate the implementation of new benefit products and services. Lead client rollout meetings, enrollment sessions, and benefit presentations. Partner closely with producers, account executives, and internal team members to deliver exceptional client service. Monitor project timelines and ensure all deliverables are completed accurately and on schedule. Maintain timely communication with clients, carriers, vendors, and internal teams. Assist with maintaining CRM and agency management systems. Stay current on employee benefits trends, compliance changes, and industry regulations. Required Skills & Experience: Bachelor's degree or equivalent combination of education and experience. Minimum 2 years of employee benefits agency experience. Experience managing mid-market groups. Self-funded benefits experience is a plus. Ability to obtain and maintain all required state insurance licenses. Strong client relationship management and consultative communication skills. Excellent organizational, project management, and time management abilities. Ability to prioritize multiple projects in a fast-paced environment. Strong problem-solving and decision-making skills. Professional written and verbal communication skills. Ability to work independently while collaborating effectively with internal teams. #J-18808-Ljbffr