Manager of Service-Aware Transformation - Platform Services

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? ( _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (View email address on click.appcast.io?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** We are seeking a Manager to lead the design, implementation, and operationalization of a Service-Aware Organization (SAO)-a foundational transformation that shifts the enterprise from system-centric operations to service-centric, policy-enforced, and outcome-driven execution. This role is accountable for translating strategic intent into codified engineering primitives, enabling deterministic change execution, service-aware operations, audit-ready governance, and AIOps readiness. Key Responsibilities: 1. Service-Aware Operating Model Implementation - Define and operationalize the Service Ownership Model - Establish clear accountability boundaries for services - Drive adoption of CSDM-aligned service modeling 2. Engineering Primitives & Control Plane - Define and implement engineering primitives: - Service definition & ownership - Dependency mapping - Change authorization gates - Observability standards - Policy-as-code governance 3. Change Governance & Decision Velocity - Implement Permit-to-Design, Build, Deploy, Operate controls - Enforce policy-based validation gates - Establish deterministic change execution patterns 4. Observability & AIOps Enablement - Drive structured telemetry adoption - Enable event-to-service correlation - Improve signal quality and root cause analysis 5. Audit, Risk, and Compliance Integration - Embed continuous compliance into workflows - Ensure immutable audit trails and evidence - Align with NIST, FFIEC, and ISO standards 6. Transformation Execution & Adoption - Lead phased rollout with 90-day proof gates - Track success metrics (MTTR, change failure rate, etc.) - Drive cross-functional alignment **For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)** **This position is office-centric 5 days a week in one of our Truist hub locations.** **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules and budgets, including Agile methodologies. 2. Oversee the planning, design, engineering, testing and deployment of application projects in conjunction with a variety of resources, which may include Waterfall or Agile approaches. 3. Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term operations planning and performance, and broader business objectives and priorities. 4. Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members. 5. Identify and resolve complex technical, operational, and organizational problems. 6. Impact results by supporting the funding of projects, products, services, and/or technologies. 7. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately. 8. May play lead role or technical consultant role in large or complex projects or initiatives. 9. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT software engineering, five years' relevant business experience (i.e. making technical-related decisions on the business side), five years' experience in project management, and at least two years of management experience 2. Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators 3. Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions 4. Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services 5. Ability to solve unique and highly complex technical, operational, and organizational problems 6. Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives 7. Experience managing projects with enterprise-wide implications from conception through implementation **Preferred Skills:** - 8+ years in platform engineering, IT operations, or architecture - Experience in large-scale transformation initiatives - Strong knowledge of ITSM, CI/CD, observability, and cloud environments - Executive presence with engineering depth - Proved ability to drive clarity, accountability, and measurable outcomes - Ability to translate strategy into execution - Banking or financial services experience The annual base salary for this position is $170,000-$190,000. Additional incentive pay is available for this position. **OTHER JOB REQUIREMENTS / WORKING CONDITIONS** **Visual / Audio / Speaking** Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. **Manual Dexterity / Keyboarding** Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. **Availability** Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. **Travel** Up to 50% **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law ( E-Verify ( IER Right to Work (