Support Engineer
$23.08 - $45.05 per hourOracle
Job Description
Support Engineer – Oracle Health
Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)
U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.
Overview
As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.
You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.
Key Responsibilities
Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
Collaborate cross-functionally to escalate and resolve complex or critical issues
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
Prioritize workload effectively to meet service level expectations and client needs
Provide guidance and support to internal stakeholders on escalated customer situations
Contribute to a collaborative team environment by sharing knowledge and supporting peers
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
3+ years of experience in customer support, technical support, IT services, or healthcare industry
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience with troubleshooting, help desk environments, or ticketing systems
Ability to work onsite 3 days per week in one of the designated hub locations
Ability to obtain required government security clearance
Preferred Skills
Basic IT and networking knowledge
Experience with SQL or querying databases
Familiarity with CCL, HL7, or healthcare systems
Exposure to backend troubleshooting or system maintenance
Technical certifications (preferred)
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $23.08 to $45.05 per hour; from: $48,000 to $93,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- ...Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable...SuggestedLocal areaRemote workFlexible hoursNight shift
- ...You will provide telephone and email support to our world-wide business customers as well as delivering remote installation, troubleshooting and training sessions over the internet. You must have a broad knowledge and understanding of network security, security software...SuggestedRemote work
- ...Pearl Harbor, HI TS/SCI with the ability to obtain and maintain a CI polygraph Responsible for the analysis, administration and support of voice, video, and/or data communications networks Extensive experience monitoring and configuring crypto equipment; ability...Suggested
$92.55k - $112.29k
...Pearl Harbor Hickam in Honolulu, HI. In this pivotal role, you'll ensure secure, compliant, and resilient network operations that support mission-critical communications across the Pacific theater. From managing complex IT systems to solving high-stakes technical challenges...SuggestedNight shift$80k - $128k
...Peraton is seeking an experienced Senior Network Administrator to support and maintain the operational health of our network... ...focuses on operational support rather than network architecture or engineering. Perform day‑to‑day operational network support, including troubleshooting...SuggestedContract workLocal areaShift workAfternoon shift- ...IT Support Specialist Location: Quincy, MA Type of role: Contract to Hire Keys: Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.) Security vulnerability patching Application upgrades...Contract workLocal area
- ...responses. Analyze solutions and make recommendations based on business and technical requirements. Partner with IT leadership to support technology initiatives and procurement strategies. Monitor contract timelines and ensure procurement activities are completed on schedule...Contract work
- We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands‑on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is...Work at officeRemote work
$76k - $121.6k
...Job Description BAE Systems seeks an experienced Fleet Support Technician for LOS ANGELES (688) Class and VIRGINIA (774) Class Submarine vertical launcher systems in Pearl Harbor, Hawaii. Duties include: Performing maintenance, troubleshooting, repairs, and testing...Full timeWork experience placementWork at officeLocal area$68.4k
...requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision support... ...Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field EXPERIENCE Required...For contractorsWork at officeLocal area$110k
...Maximus is seeking a qualified Technical Analyst for one or more current and upcoming Child Support system modernization projects. The qualified candidate will support large-system implementation efforts in the Child Support public-sector domain and may be assigned to...Contract workFor subcontractorLocal areaRemote work$86k - $130k
...decisions and uncover opportunities for improvement. You’ll build, support, and enhance front-end and back-end tools, leveraging AI and... ...Agg Dev and leaders to resolve bugs/outages and prioritize engineering and product improvements. Design and implement scalable...Work experience placementLocal area$69k - $103k
...when needed. Analyze HTML/CSS structures and site layouts to support accurate and sustainable job data capture solutions.... ...Collaborate with subject matter experts, product teams, and engineering partners on solutions related to data aggregation, automation,...Work experience placementLocal area- ...level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Data Visualization engineers, BI Analysts, Machine Learning engineers for full time positions with clients. Who Should Apply Recent Computer science/...Full timeH1bRemote work
- ...HARDY INDUSTRIES is seeking skilled, driven technicians to support our growing national client base in the United States. This position involves a wide range of technical tasks, from installing operating systems to structured cabling. Candidates must have at least one...For contractorsFlexible hours
$94.1k - $144.8k
...strategies, including indexing, query optimization, plan analysis, and server‑level tuning, to support large‑scale transactional, reporting, and analytics workloads. Engineer and oversee high‑availability and resilience configurations such as clustering, availability groups...Contract workWork experience placementWork at office$78.4k - $119.18k
...The Database Administrator, Mid oversees the stability, performance, and security of enterprise databases that support mission‑critical systems in a highly regulated government environment. The role designs and refines database structures, indexing strategies, and capacity...Contract workWork experience placementWork at office- ...This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks...Hourly payFor contractorsImmediate startFlexible hours
$50k - $58k
...UniFi, Cisco) Run, terminate, test, and certify structured cabling (Cat6/Cat6a, some fiber), including attic, ceiling, and wall pulls Support VoIP phone systems and assist with voice migrations (Cisco Webex Calling) Troubleshoot Microsoft 365, Google Workspace, Windows,...Full timeWork at officeMonday to Friday- ...Description & Qualifications Are you an Information System Security Engineer (ISSE) looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy...Full timeContract workPart timeInterim roleLocal areaFlexible hours
- ...Customer Support Technician III Nortek Data Center Cooling builds systems that keep modern data centers running from liquid cooling... ...hyperscale environments, and we solve those challenges with engineering depth and practical execution. We keep things simple here....For contractorsLocal area
$58.1k
...responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that... ...RESPONSIBILITIES Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to...For contractorsWork at officeLocal areaRemote work- ...401K match First year, 4 weeks’ vacation (accrued) Customer Support Technician III About Nortek Data Center Cooling Nortek Data Center... ...hyperscale environments, and we solve those challenges with engineering depth and practical execution. We keep things simple here. We...For contractorsLocal area
- ...people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills...Work at officeLocal areaRemote workNight shift
- Systems Administrator Onsite: Jackson, MS About the Job Duration: Long term Contract Position Location: Onsite: Jackson, MS Pay rate: Hourly Job ID: 152779 Overview: Client is seeking an Serve as a member of the Systems team responsible...Hourly payLong term contract
$90k - $140k
...Provide system administration, system integration, and application support for DFC mission systems to include Link Monitoring and... ...five (5) years providing technical and direct support as Network Engineer supporting DOW network infrastructure. * At least five (5) years...Work experience placementShift work$69.7k - $75.23k
...priority services, recovery objectives, dependencies, and resiliency gaps across applications, infrastructure, facilities, and vendor-supported services. Working closely with IT operations, cybersecurity, service and process owners, and governance teams, the Continuity...Contract workWork at office- Position Objective: Provide support services as a Database Administrator in support of the overall operational objectives of the National Institute of Neurological Disorders and Stroke within the National Institutes of Health (NIH). Duties and Responsibilities: Perform...Contract workFor contractors
- HARDY INDUSTRIES in United States, Mississippi is seeking skilled technicians for an engaging role that includes installing operating systems, structured cabling, and telecom work. Ideal candidates should have significant hands-on experience in I.T. or Telecom, a reliable...Flexible hours
$54.4k - $88.05k
ASM Research, An Accenture Federal Services Company is seeking a Junior Database Administrator to support enterprise databases' reliability and security. You'll perform administration tasks under the guidance of senior staff, including monitoring health, executing backups...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer. Be the first to apply!
- customer support engineer Jackson, MS
- lab support engineer Jackson, MS
- IT developer Jackson, MS
- tech support engineer Jackson, MS
- support engineer Jackson, MS
- IT support engineer Jackson, MS
- IT engineer Jackson, MS
- technical support engineer Jackson, MS
- line support engineer Jackson, MS
- field support Jackson, MS

