Welcome Center Specialist | Part-Time | Acrisure Arena

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

The part-time Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex, located at Acrisure Arena. The Welcome Center Specialist plays a key role in delivering a positive, organized, and welcoming experience. This position supports daily Iceplex operations by assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events. This role is ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment and contributing to a high-quality guest experience.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

Responsibilities

• Greet guests and provide a welcoming, professional first impression.
• Serve as a point of contact for guest questions regarding schedules, programs, and policies.
• Assist with check-in for public skating, classes, leagues, camps, and events.
• Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
• Manage skate and equipment rentals, including sizing, intake, and return procedures.
• Communicate Iceplex policies and procedures clearly and professionally.
• Support birthday parties, special events, and in-venue programming.
• Work collaboratively with Iceplex staff, coaches, and operations teams.
• Maintain a clean, organized, and professional Welcome Center environment.
• Support food and beverage service and sales as needed.
• Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
• Follow all Iceplex policies, procedures, and safety standards.
• Attend required training sessions and staff meetings.
• Other duties as assigned.

Qualifications

• 1-2 years of customer service experience required.
• Experience working in a sports, recreation, hospitality, or entertainment environment preferred.
• Experience working in an ice rink or sports facility is a plus.
• Experience with youth sports programs is a plus.
• Comfortable handling electronic transactions.
• Strong communication and interpersonal skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Reliable, punctual, and team-oriented.
• Ability to work in a cold environment typical of an ice rink.
• Must be available to work evenings, weekends, and holidays as required.