Care Coordinator

Summary

The Care Coordinator (CC) is responsible for coordinating a patient’s care into and through the health care system, coordinate patient care services, and serving as an advocate for the patient to ensure completeness and continuity of care. These responsibilities include, but are not limited to, check in and check out functions to ensure the delivery of comprehensive care and continuity of care, scheduling follow-up appointments, working with LCHC referral navigators to ensure the scheduling internal and external referral appointments, coordinating and connecting patients to concrete services, and coordinating population health activities . He/She professionally interacts internally with LCHC providers, support staff, and externally with patients, parents, hospitals, specialty practice and insurance carrier representatives. The CC provide patients with culturally appropriate services depending on individual needs and preferences, including problem-solving within the health center and with other agencies, client support and advocacy, informal encouragement, direct practical assistance, i.e. filling out forms, making appointments, follow-up contact, communication with patient’s primary care or behavioral health providers coordinating/providing interpreter services. The Care Coordinator is expected to recognize barriers to care, informing the appropriate supervisor and provider immediately when such circumstances occur. This fast paced position requires a high level of independence, attention to detail and flexibility.

Qualifications

• The Care Coordinator will possess a high school diploma or equivalent and have strong organizational skills with demonstrated proficiency in computer applications (Microsoft Office).
• Graduate of a medical secretary program, preferred. Associates or Bachelor’s degree is a plus.
• Excellent communication skills (written and oral) professional demeanor, good problem solving skills, organized and detail-oriented
• Understanding of Medicare, Medicaid and managed health care plans are necessary qualifications for this position.
• English / Spanish bilingual ability is preferred.

Experience

• Previous experience working in a social services, medical office, clinic, or hospital with demonstrated attention to detail is required.

Duties And Responsibilities

• Prints daily schedule for team huddles.
• Serves as liaison between LCHC clinical areas, patients and other agencies to ensure continuity of patients’ care.
• Tracks and coordinates the completion of forms.
• Communicates with providers, nurses, parents/patients, agencies regarding form completion.
• Organizes documents/forms for scanning/faxing.
• Utilizes EPM, EHR and NSMC (Salem) system to access/input information.
• Works collaboratively with LCHC Referral Navigator to ensure continuity of care.