Direct Support Professional Supervisor

Direct Support Professional Supervisor

Binghamton, NY (

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Description

Direct Support Professional Supervisor

Location:Greater Binghamton Area

Salary:$25.00 -$26.25

Benefits:Include medical, dental, vision, retirement, company-paid life and disability coverage, optional voluntary plans, and 33 days of PTO annually for eligible full-time employees

The Direct Support Professional Supervisor is responsible for the overall operation, compliance, and performance of assigned residential programs. This role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served.

Direct Support Professional Supervisor Key Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards

• Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management

• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation

• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records

• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers

• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served

• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required

• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development

• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery

• Perform additional duties and program support activities as assigned

Requirements

• Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience

• Must physically be able to perform required certifications and lift fifty (50) pounds.

• Possess a valid driver’s license acceptable to the agency’s insurance carrier guidelines.