Customer Service Representative

Saraland, AL


Order: 27285


Order Type : TempToFT


Customer Service Representative - Saraland, AL

Now hiring an entry-level Customer Service Representative for a busy office in Saraland. This is a full-time, temp-to-perm opportunity with a Monday-Friday, 8:00 AM-5:00 PM schedule.

Starting Pay: $15.48/hour

Responsibilities:
• Take customer orders by phone, email, fax, and mail
• Enter orders accurately and ensure they are processed in a timely manner
• Handle a high volume of inbound calls, approximately 120-150 per day
• Provide pricing, product, and delivery information
• Monitor orders and confirm shipments occur within 24-48 hours
• Respond to customer questions and resolve issues professionally
• Communicate with internal departments and sales representatives to keep customer information updated
• Verify account information and check product availability
• Perform basic measurement and pricing conversions
• Maintain organized records and paperwork

Requirements:
• High school diploma or equivalent
• Minimum typing speed of 30 words per minute, testing required
• Strong communication and customer service skills
• Good math, problem-solving, and decision-making abilities
• Professional phone manner and positive attitude
• Ability to work independently and as part of a team

Benefits include:
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Flexible schedule
• On-the-job training