E-commerce Operations & Logistics Coordinator

About the Role Our client, a fast-paced online retailer, is seeking a highly organized and detail-oriented E-commerce Operations & Logistics Coordinator to join their team in Welkom, Free State . This role is crucial for ensuring the smooth and efficient flow of goods from order placement to final delivery. You will be responsible for managing inventory, coordinating with third-party logistics providers, optimizing shipping processes, and resolving any operational issues that may arise. The ideal candidate has a strong understanding of e-commerce fulfillment and supply chain management, with a proven ability to maintain high levels of accuracy and efficiency. This position offers a hybrid work arrangement, combining in-office responsibilities with the flexibility of remote work. Key Responsibilities Oversee daily e-commerce order fulfillment operations, ensuring timely processing and dispatch. Manage inventory levels, conduct regular stock takes, and coordinate with suppliers for restocking. Liaise with shipping carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective delivery. Monitor shipping performance metrics and identify areas for improvement in transit times and costs. Process returns and exchanges efficiently, maintaining accurate records. Troubleshoot and resolve any operational issues related to order fulfillment, shipping, or inventory. Develop and maintain standard operating procedures (SOPs) for all e-commerce operations and logistics functions. Analyze operational data to identify trends and opportunities for cost savings and efficiency gains. Collaborate with customer service teams to address shipping-related customer inquiries and concerns. Ensure compliance with all relevant shipping regulations and company policies. Requirements Proven experience in e-commerce operations, logistics, or supply chain management. Strong understanding of inventory management principles and order fulfillment processes. Experience working with shipping carriers and third-party logistics providers. Proficiency in using e-commerce platforms and inventory management software. Excellent organizational and time management skills, with a keen eye for detail. Strong problem-solving abilities and the capacity to make sound decisions under pressure. Good communication and interpersonal skills, with the ability to work effectively with internal teams and external partners. Ability to adapt to a fast-paced and evolving work environment. Familiarity with hybrid work models and remote collaboration tools. Relevant certification or degree in Logistics, Supply Chain Management, or Operations is a plus. Benefits Competitive salary and benefits package. Hybrid work model offering a balance between office and remote work. Opportunity to play a key role in the operational success of a growing e-commerce business in Welkom, Free State . Professional development opportunities to enhance skills in operations and logistics. Supportive team environment focused on efficiency and continuous improvement. Employee discounts on our client's products. #J-18808-Ljbffr Placements24