Supervisor - Loan Resolution

Supervisor – Loss Mitigation

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Supervisor – Loss Mitigation is responsible for overseeing a team of specialists focused on resolving delinquent mortgage accounts through various loss mitigation strategies. This role ensures compliance with investor guidelines, supports team development, and drives performance to meet departmental goals. The Supervisor plays a key role in managing escalations, monitoring productivity, and implementing process improvements to enhance borrower experience and operational efficiency.

Key Responsibilities:

• Monitor team performance, track attendance, and conduct monthly and annual performance reviews
• Handle escalated borrower inquiries and complaints with professionalism and urgency
• Provide coaching and develop remediation plans for underperforming team members
• Lead training for new hires and support ongoing staff development
• Recommend and implement procedural improvements to enhance department effectiveness
• Respond to investor inquiries and support staff with inbound and outbound borrower communications
• Assist in monitoring reports to ensure compliance with investor and regulatory requirements
• Coordinate daily team activities and ensure full engagement and productivity
• Participate in presentations for investors, auditors, and other stakeholders
• Communicate departmental strategies and updates clearly to team members and leadership
• This is an on-site position and is not eligible for remote work

Qualifications:

• Strong time management and organizational skills
• High level of confidentiality and professionalism
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Strong verbal and written communication skills
• Proven ability to lead and work effectively in a team environment
• Prior experience in loss mitigation, loan resolution, or mortgage servicing preferred
• Minimum of five (3) years of default mortgage servicing experience in mortgage loan servicing, including three (1) or more years in a people leadership role.