Tech Deployment Technician
$23 per hourTemporary
Key areas of support include:
- POS refreshes and deployment projects
- Store connectivity validation and troubleshooting
- Installation coordination and rollout support
- POS testing and user validation
- Supporting store employees during deployments
- Partnering with remote technicians during installations
- Device imaging, provisioning, and deployment preparation
- Future iPad and network device rollout initiatives
- Support enterprise-wide POS refresh initiatives
- Conduct remote testing and validation with store associates
- Troubleshoot installation, hardware, and connectivity issues
- Verify systems are fully operational prior to project completion
- Provide remote technical support to retail locations
- Support Windows 11 environments
- Troubleshoot hardware, software, and network-related issues
- Minimize onsite dispatches through effective remote resolution
- Coordinate with technicians performing installation activities
- Partner with store personnel during deployment efforts
- Validate device configurations and deployment readiness
- Maintain deployment documentation and project updates
- Image, configure, and prepare devices for deployment
- Support future tablet deployment initiatives
- Assist with endpoint management and device provisioning activities
- Support upcoming network hardware deployment projects
- Participate in future Linux-based configuration and provisioning efforts
- Strong Windows support experience (Windows 11 required)
- Extensive phone-based technical troubleshooting experience
- Service Desk or Technical Support background
- Hardware deployment and support experience
- Computer imaging and provisioning experience
- Network connectivity troubleshooting experience
- Ability to walk non-technical end users through troubleshooting steps remotely
- Experience resolving issues before escalating or dispatching field technicians
- Strong communication skills
- Ability to work directly with store employees over the phone
- Excellent troubleshooting methodology
- Project-oriented mindset
- Self-starter who can operate independently
- Windows support experience
- Strong customer service and communication skills
- Experience providing technical support over the phone
- Ability to work effectively with non-technical end users
- Retail technology or POS support experience preferred
- Experience with computer imaging, deployments, or technology rollouts
- Store rollout experience strongly preferred
- Five9 experience
- Meraki experience
- Familiarity with Tanium, ServiceNow, or Five9 is a plus
- Linux exposure is a plus
Vacancy posted 10 days ago
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