Front Desk Agent - Part Time - Swing Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: • Organize, confirm and process guest check-ins/check-outs and adapt for any changes • Secure payment, verifying and adjusting billing as needed • Perform tasks such as answering phones, maintaining cash drawers, operating office equipment • Use computer system to make reservations, check-in and check-out hotel guests, process payments • Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries. • Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs • Post and balance room charges to guest's accounts to keep these accounts current and always correct. • Ensure guest and hotel safety by knowing all safety, security and emergency procedures • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations • Complete cashier and closing reports, counting the bank at the end of each shift securely • Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided. • Communicate any emergency, lost item or theft to proper security staff and/or authorities • Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES • Ability of complex reading and simple writing, math, and task completion skills is required. • Must have the following skills: clerical, following instructions, and memorization. • Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. • Must be a minimum of 16 years of age. EDUCATION and/or EXPERIENCE • Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift. • The team member will constantly have repetitive use of both hands. • Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. • The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT • Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment. • The noise level in the work environment is usually moderate. • Team Member may be exposed to secondhand smoke. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.