Customer Service Representative

Job Description

Job Description

Real Job Previews (RJP) have been tentatively scheduled for 9/23/2026 and 9/30/2026 (times TBD).

Interview Date 9/23/2026 and 9/30/2026

Internet speed: 25 MBPS

Screenshot of Speed Test:

Must have Laptop or computer to Attend Video interview on 9/23/2026 and 9/30/2026

High School must be Completed and Should have proof of that.

Only Last Employment will be verified on Background check.

Training Hours: 8:00 AM - 4:30 PM M-F EST

Hours of Operation: Monday – Friday 8:00 AM – 5:00pm EST (Possibility of OT – usually 7am-6pm)

Project Overview: Virginia Medicaid has low-cost and no-cost health coverage programs. There are programs for children, pregnant women and adults, including those with disabilities. Our contingent staff will be assisting clients with program connection and eligibility.

Position Title: Counselor-Enroll/Elig

Pay Rate:

• $17.50 -monolingual (English)
• $18.50-bilingual (Eng/Span) - This position requires bilingual proficiency in languages as specified.

Essential Duties and Responsibilities:
- Process specialized cases with a high degree of difficulty.
- Work and research appeal at supervisor discretion.

-Serve as SME on eligibility policy and processes for team and understand impact on other teams.
- Work closely with management and work groups to create and maintain work plan documents.
- Track the status and due dates of projects.
- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.
- Assist training team during the last week of sandboxing to answer questions and assist new trainees as they transition to their team.

Minimum Requirements:
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

- Associate degree with 2+ years' experience preferred.

- Basic computer navigational skills.

- Novice level knowledge with Microsoft Office

- This position requires bilingual proficiency in languages as specified.

Positions: 80 (monolingual and Eng/Spa bilingual)

Position Type: Full Time (40 hours/week)

Duration: 6 months

Work Location: Remote in the state of Virginia

Equipment: Client will provide

Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.

Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintaining a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.

Connectivity from the PC to the Internet router via a Category 5 or 6 ethernet patch cable is required to ensure optimal call quality and customer experience. Proof of an internet speed test must be provided upon request.

Note: Google Speedtest or Speedtest.net can be used to test your speed and take a screenshot of the results.

Training Schedule/Duration:

• 100% attendance is expected.
• Reinforce the importance of attendance during training and nesting.
• There should be no time off requests or requests to leave early or arrive late during the training period.
• The expectation is that a supplier will not present a candidate with a prescheduled appointment during the training period.
• Missed time during the training period may result in termination.

Training Hours: 8:00 AM - 4:30 PM M-F EST

Hours of Operation: Monday – Friday 8:00 AM – 5:00pm EST (Possibility of OT – usually 7am-6pm)

Real Job Preview: RJPs will be conducted. Attendees must be on camera.

Background Check Requirement via Orange Tree: Criminal must be complete to start

\nCompany Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.