Senior Director, Program Delivery

Strategy, Data & Tech Senior Director Program Delivery Lead

The Strategy, Data & Tech Senior Director Program Delivery Lead is a strategic leader responsible for establishing and executing the multi-year program and portfolio delivery strategy for RegOps. This role manages the Program Delivery team to deliver transformative Regulatory Operations initiatives, objectives, key results, and deliverables, in collaboration with the business sponsors, owners, subject matter experts, Technology, the Enterprise Strategy Group (ESG), and other key stakeholders. This role is accountable for (1) establishing communications strategic vision regarding key initiatives' vision and value, objectives, key results, and progress; (2) maintaining governance frameworks, driving decisions, and establishing best practices for enterprise program management; (3) engaging with key stakeholders across RegOps in furtherance of FINRA's alignment of its regulatory operations across functions and (4) leading and managing the portfolio or Regulatory Operations initiatives and Program Delivery team.

Essential Job Functions:

• Direct and manage multiple senior-level program managers and individual contributors across the Program Delivery team. Facilitate and lead cross-functional program/project forums in support of Regulatory Operations and Management Committee goals. Provide strategic direction and leadership that ensures program delivery outcomes align with RegOps strategic priorities across multiple business functions (Examinations, Risk and Intelligence, Surveillance, Investigations, Enforcement).
• Facilitate and lead communication strategy and planning with respect to the Program Delivery team's portfolio of initiatives. Refine and streamline governance frameworks and forums, driving agenda and decisioning forward where necessary. Execute day-to-day responsibilities (e.g., drafting narrative / materials / decks, best practice templates, status reporting materials, meeting agendas, QLR materials, etc.), to ensure initiatives are understood, on-track and will complete on schedule and within budget while delivering business value.
• Determine based on goals and objectives, scope, initiatives, programs, and / or projects that should be supported / governed with the Program Delivery team.
• Support management and others to inform stakeholders on key initiatives and processes.
• Lead initiation, planning, execution and adoption best practices development across key initiatives, programs and projects, recommending tools, templates, and solutions to support all aspects of program management and leveraging automated streamlined tooling wherever possible, including JIRA and PowerBI.
• Anticipate and articulate cross-program / project risk(s), issues, and dependencies, and proactively collaborate with stakeholders to remediate.
• Review cross-functional processes for optimization, ensure inventory is up to date and accurate and support process changes with data and technology prioritization.
• Create and present materials that effectively communicate current state process and business and technology challenges, opportunities for improvements and critical success factors across key initiatives. Propose and create senior management reporting and analytics to ensure initiatives are on-track and within budget and enable effective decision making by the governance forums (LT, ELT, QLR, etc.)
• Support business technology road-mapping for key initiatives
• Support and drive MC and board level reporting on key initiatives including mid-point check-ins and project closeout narratives.
• Collaborate with other teams across FINRA to problem-solve and drive decisions.
• Support complex assignments concurrently that require autonomy and independent judgment, leaning upon PMO subject management expertise and program management skills.
• Manage strategic team communications and communications channels (e.g., Team SharePoint site, communications about initiatives, emails to key stakeholders and governance forums)
• Collaborate with business users, technical team, and other FINRA functions to ensure the successful completion of key regulatory operations projects and processes.
• Facilitate working groups, steering committees and other governance forums including driving agendas, materials, discussion, and documenting key decisions and action items.
• Communicate effectively via the demonstration of strong oral and writing skills with team members and other staff, including senior leadership teams. Raise any issues, risks and dependencies related to initiative execution early and convey possible solutions for resolution.
• Ensure the delivery of high-quality work products with strong attention to detail in line with industry best practices.
• People leadership and management of Program Delivery staff, likely with four or more direct reports.

Education/Experience Requirements:

• Bachelor's degree in Business or Information Technology or related field with a minimum of twelve years of related experience; or an equivalent combination of education and experience.
• Program management experience for large complex cross-functional programs and projects (>$10M)
• Advanced degree and/or relevant industry certification(s) highly preferred (e.g., PRINCE or PMP)
• Demonstrated organizational skills, and the ability to multitask and work independently are required.
• Excellent verbal and written communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts through "storytelling" and including making presentations to senior leadership.
• Must be proficient in Microsoft Office, especially Microsoft Word, Excel, and PowerPoint.
• Experience using project management tools and skills to drive results.
• Knowledge of data visualization tools (e.g., Tableau, Power BI, etc.).
• A client-focused mindset, with strong organizational and presentation skills. Strong stakeholder management and engagement skills.
• Strong analytical, critical thinking and decision-making skills.
• Design Thinking experience preferred.
• Experience with Agile/Iterative Development preferred.
• Familiarity with business analysis and program management best practices.
• Experience with Cascade, JIRA, PowerBI, and Audit tooling preferred.