IT Helpdesk Technician

Tier 1 Helpdesk TechnicianJoin TimbukTech as a Tier 1 Helpdesk Technician and serve as the first point of contact for our clients facing everyday IT challenges. You'll provide hands-on workstation and basic network support, deliver outstanding customer service, and grow rapidly in a collaborative team setting. With experience ranging from entry-level to 2-3 years, you'll start contributing immediately and have clear advancement opportunities to Tier 2 roles with greater responsibility and compensation.Typical ResponsibilitiesDeliver friendly, efficient onsite and remote support for workstations, applications, and basic IT issues across diverse clients and industries.Set up, image, and deploy computers; troubleshoot OS, application, and hardware problems; recommend preventive solutions.Provide basic support for Voice over IP (VoIP) systems.Collaborate with the team to develop best practices, test new tools/technologies, and document procedures for common requests.Proactively suggest improvements to enhance client service and team efficiency.Participate in on-call rotation for after-hours support as needed.Required Skills and QualificationsStrong interpersonal skills and positive attitude. Clients rely on us in stressful moments, and your calm, helpful demeanor makes a real impact.Ability to adapt quickly, multitask, and thrive amid changing priorities in a fast-paced service environment.Solid organizational skills with high attention to detail and follow-through.Genuine eagerness to learn new tools, applications, and skills continuously.0-3+ years of relevant experience (we welcome motivated entry-level candidates and especially value those with 2-3 years for faster contributions and accelerated growth).CompTIA A+ Certification (or equivalent) required within the first 120 days of hire.Compensation & What We OfferCompetitive salary negotiated based on your knowledge, skills, and demonstrated competency (we tailor compensation to reflect your experience and potential impact).Supportive, collaborative team environment with hands-on training and free certification resources.Clear opportunities for rapid professional growth and promotion (many Tier 1 technicians advance to Tier 2 within 1-2 years with corresponding increases in responsibility and pay).Comprehensive benefits package (health, dental, etc.).Meaningful work supporting local small businesses in our central Illinois communities.