Front Desk Agent AM

Front Desk Agent – Clearwater Beach Marriott Suites on Sand Key, Florida Responsibilities Perform all check‑in and check‑out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests, collecting necessary information such as contact details and exact dates of their stay. Welcome guests upon arrival and assign rooms. Provide information about the hotel, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Work with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as group and wedding guests. Upsell additional facilities and services when appropriate. Maintain updated records of bookings and payments. Qualifications Work experience as a Hotel Front Desk Agent, receptionist, or a similar role. Experience with FSPMS or MARSHA. Understanding of how travel planning websites operate, such as Booking and TripAdvisor. Excellent customer service attitude. Excellent communication and organizational skills. Compensation $16.00 – $17.00 per hour. Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK