Branch Supervisor

We are currently seeking a "Team Lead" for a Contract role with one of our clients based in Charleston, WV. Please apply if you are interested and available for it.

• Oversee daily branch operations to ensure efficient service delivery.
• Develop and implement strategies to enhance patient care and outcomes.
• Monitor key performance indicators (KPIs) and address gaps in performance.
• Identify and pursue new business opportunities and build relationships with referral sources and community organizations.
• Attend community events to network and generate referrals.
• Maintain strong client and patient relationships to ensure satisfaction and retention.
• Stay informed on market trends and competitor activities to guide strategic decisions.
• Train, and manage staff to meet patient needs.
• Schedule employees with clients and manage payroll using Electronic Visit Verification (EVV) system HHA eXchange.
• Provide leadership, conduct performance evaluations, and support professional development.
• Address employee concerns, resolve conflicts, and foster engagement and retention.
• Ensure compliance with regulations and standards governing home healthcare.
• Conduct audits, implement corrective actions, and oversee quality improvement initiatives.
• Develop and manage the branch's budget to meet financial goals.
• Monitor expenses, revenue, and cash flow, implementing strategies to optimize performance.
• Coordinate with other branches and departments to align with organizational goals.
• Act as a liaison between the branch and corporate headquarters, addressing challenges proactively.

• High school diploma or equivalent
• Customer service experience required.
• Home healthcare experience preferred.