ServiceNow Platform UI Developer
Echo IT Solutions
ServiceNow Platform UI Developer
Contract
Santa Clara, CA - Remote
Key Responsibilities
• Design, develop, and customize applications on the ServiceNow platform to meet business needs. • Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs. • Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows. • Utilize UI Builder to design and configure modern, scalable user interfaces. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Support CSM (Customer Service Management) implementations with configuration, customization, and integration. • Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience. • Ensure compliance with coding standards, performance optimization, and platform best practices. • Troubleshoot, debug, and resolve issues within ServiceNow applications.
Required Qualifications
• 5+ years of hands-on development experience on the ServiceNow platform. • Strong expertise in Script Includes, Service Portal development, and UI Builder. • Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations. • Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards. • Ability to work in Agile / Scrum methodology. • Excellent problem-solving skills with strong communication and collaboration abilities.
Preferred Qualifications (Added Advantage)
• Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD) • Implementation experience in Customer Service Management (CSM). • Exposure to NowAssist (GenAI features) and AgenticAI solutions.
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