Call Center Agent

Overview We are seeking Customer-Focused Call Center Agents to handle inbound and outbound maintenance requests with professionalism and efficiency. In this role, you will be responsible for dispatching vendors or internal crews, tracking work orders, and ensuring each job is completed with accuracy and high-quality service. You will serve as a critical quality control checkpoint, managing the entire lifecycle of each request, from the initial call to final client follow-up, ensuring client satisfaction and operational excellence. Strong communication, organization, and problem-solving skills are essential to succeed in this role. Responsibilities Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner. Accurately log and document maintenance requests in the system, ensuring all relevant information is captured. Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability. Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution. Act as a quality control checkpoint, verifying that all services meet established standards before closing requests. Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations. Follow up with clients after service completion to confirm satisfaction and address any remaining concerns. Identify and escalate urgent or unresolved issues to the appropriate personnel as needed. Maintain accurate records and reports related to maintenance activities and outcomes. Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction. Qualifications Prior experience in customer service, call centers, or administrative coordination is preferred. Strong attention to detail and organizational skills. Comfortable working with standard computer systems (CRM, email, dispatch software). Analytical problem solver — able to think ahead and prevent issues. A strong sense of responsibility, teamwork, and pride in doing careful work. Familiarity with general contracting or trade terminology (plumbing, electrical, etc.) preferred. Prior roles where you handled client follow-ups or customer issue resolution. Benefits Competitive pay Paid vacation 7 paid holidays Performance bonuses Health insurance 401(k) matching Referral bonuses Compensation $15.50 - $18 hourly #J-18808-Ljbffr