Showroom Maintenance and Warehouse Associate

Job Description

Job Description

Pay: $18 to $20 per hour

Factory Direct Enterprises LLC (FDE) proudly represents Ashley , the #1 selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. We are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves through competitive pay, benefits, a strong culture, and growth opportunities. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

Who We Are

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

Our Culture & Team Member Programs

At FDE, we pride ourselves on a culture of recognition and growth. We invest in our team and value feedback through programs like Employee Surveys.

Our Ashley Cares programs highlight our commitment to our team, guests, and communities:

• Hope to Dream: For every mattress sold, a portion of proceeds is used to purchase and donate beds to children in need (ages 3–16)
• Give a Day: Paid volunteer day annually with an approved organization
• Corporate Chaplains: Support for grief care, hospital visits, marriage/parenting, aging parents, and stress management
• Life Resources: Quarterly events supporting finances, relationships, health, and wellness
• Team Member Relief Fund: Financial assistance for unexpected life events
• SmartDollar: FREE financial wellness program for budgeting, debt reduction, and saving

Position Overview

The Showroom Maintenance & Warehouse Associate (SMWA) assists in carrying out the maintenance, merchandising, and warehouse functions for multiple store locations while providing an amazing guest experience. This role plays a vital part in keeping our showrooms and warehouses clean, safe, organized, and visually appealing. The role also includes eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes.

Essential Functions

• Maintain cleanliness of the interior and exterior showroom, warehouse areas, parking lot, restrooms, common areas, floors, windows, etc.
• Perform dusting, vacuuming, custodial work, and trash removal
• Receive and process products from trucks, handling all products with the utmost care
• Assemble furniture using work instructions and various tools, following quality and safety guidelines
• Inspect in-store furniture for damage and perform repairs/restoration as needed
• Ensure proper care in the use and maintenance of equipment and supplies, promoting workplace safety
• Maintain an organized and clean warehouse to optimize space utilization
• Perform facilities maintenance tasks, including minor plumbing repairs and carpentry updates
• Paint showroom walls for presentations, store upgrades, and upkeep
• Collaborate with the Visual Team to ensure the showroom meets visual merchandising standards
• Maintain showroom track lighting for optimal product presentation
• Participate in product placement, preparation for floor moves, and store sales events
• Create a positive, seamless guest pick-up experience by verifying order details and following SOPs
• Resolve guest concerns with collaborative and effective communication
• Support management in maximizing special events, such as VIP nights and Grand Openings

Schedule Expectations

• Full-time: 40 hours per week
• Overtime during peak periods as needed
• Schedule may change according to business needs
• Travel may be required to assist with regional stores and new store openings

Requirements

Education & Experience Preferred:

• High school diploma or GED
• Prior warehouse experience preferred
• Minimum 1 year of maintenance and warehouse experience in receiving and assembling furniture

Skills & Abilities:

• Strong attention to detail, time management, and organizational skills
• Ability to read, understand, and follow instructions
• Ability to work independently and in a fast-paced team environment
• Ability to lift, lower, push, or pull furniture over 100 lbs
• Ability to stand for extended periods
• Neat, clean, and professional appearance
• High level of courtesy in serving guests
• Troubleshooting skills for resolving customer service issues