Customer Service Representative

JCS Wildlife

Job Description

Position Description

Our Customer Service Representative is responsible for responding to customer needs and inquiries, data input, and accuracy of customer information in computer systems. Our hours are Monday-Friday, 8am-5pm.

Responsibilities
Customer Service

Handle inbound and outbound calls regarding: order entry, damage/shipping claims, product support, and general questions
Send/receive emails to customers to communicate order issues and pertinent information
Process phone orders as requested by customer
Process replacement orders and parts as needed.
Communicate with shipping and shop teams in order to complete customer requests/needs
Handle shipping claims with carriers (FedEx, UPS, and USPS)
Work with top customers to ensure continued good relationships
Monitor and respond to customer feedback/ratings
Work with both shipping and shop to support customer needs

Data Processing

Help with wholesale order entry
Help create new wholesale customer accounts and input required data and maintain such data.
Help review customer database maintenance
Process returns and refunds in appropriate marketplace

Personal Skills

Positive attitude and willingness to learn
Team player willing to help in any area that needs support
Excellent telephone and people skills displaying a friendly and professional customer service attitude
Ability to multi-task and prioritize workload
Organized and detail-oriented
Must be PC literate with working knowledge of MS Office, including Word and Excel

Apply

Vacancy posted 3 days ago

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