Director, Product Design

Replicant Product Designer

At Replicant, we believe AI should work for people, starting with customer service. That's why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We're leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you're excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you'll love it here.

We're building the design practice at Replicant, and this role leads it. You'd report directly to the VP of Product and lead a team of three including yourself: a Lead/Principal Product Designer you'll help define and hire, and our Conversation Design Lead. The role is weighted roughly 80% hands-on in the work and 20% leading the practice. We mean that ratio literally, and we'd rather tell you now than have you discover it in month two. If you're looking to move fully out of the work and into management, this isn't that job.

You should know the rest of the context going in. The scope is large from day one, the company is engineering- and sales-led, and design has been attempted here twice and under-resourced both times. You'll meet people who are attached to how things already work, and moving them is the job rather than an obstacle to it. As the practice grows, this role grows with it.

What You'll Do

• Own the whole customer experience, interface included.

• Set the information architecture for a converging platform.

• Own the design system's architecture and the rules around it.

• Extend design's influence past the work you do yourself.

• Drive rapid prototype-and-validation loops.

• Bring product design and conversation design together.

What You'll Bring

• You think in systems and journeys.

• You have a real HCI or interaction-design foundation.

• You've driven change through resistance.

• You think in business terms without being asked.

• You've governed a design system, not only built one.

• You find the problems and set your own priorities.

• You're AI-native in your practice.

• You lead people and hold a room.

Requirements

• Based in a US or Canadian timezone

• 10+ years of product design experience

• Experience leading or growing designers, whether or not you had the title

• Experience owning design for an enterprise or operational product

We care about the scope of what you've owned, not years on a résumé. If you're unsure whether you're at this level, apply anyway. We'd rather assess it than have you self-select out.

Nice To Have

• Figma fluency on the system side: components, variants, libraries, variables, tokens. Enough to hold your hire to a standard and to work in the files yourself.

• Comfort moving between Figma and code (Storybook, shadcn/ui, Tailwind, or tools like Cursor and Claude Code). If you want to pick up UI-level changes yourself, that's open to you with preview environments and engineering review.

• Experience designing AI or conversational products, especially where the output was non-deterministic and you had to design failure states, trust, correction, and recovery.

• Experience with operational or contact center tooling.

• Experience defining a design practice from close to nothing.

• Experience leading designers across more than one discipline — product, conversation, content, or research.

For All Full-Time Employees, We Offer:

In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

Tech & learning stipend: Conferences, books, courses — interested? We'll fund them

Remote by design: We're distributed — no guilt about life events, we trust you to manage your calendar

Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

Compensation that matches your impact: competitive salaries in the company you're helping to build

Equity with upside: We believe in shared ownership—You'll own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at View email address on click.appcast.io and we'll work to meet your needs.