Shop Foreman

We are looking for a Shop Foreman who will be directly involved with the pump/equipment repairs in the shop. We would rely on this person heavily as the lead technician in the shop and would consider them the pump repair expert. In addition, I would want them to own/manage shop operations to improve safety, organization, efficiency, and training.

Job responsibilities:

• The Shop Foreman will report directly to the Service Manager and General Manager, and will be directly responsible for managing, organizing, prioritizing, and executing all aspects of the service shop
• Lead technician responsible for all in shop repairs and equipment rebuilds.
• Coordinate and supervise all daily operations in the service shop.
• Responsible for estimating, labor planning, job scheduling, work assignment, job completion, and quality control in the service shop
• Troubleshooting complex service jobs by analyzing and coming up with solutions for repairing electrical and mechanical issues
• Implement strategies to optimize workflow and operational efficiency
• Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services
• Work closely and maintain a professional working relationship with our vendors to ensure long term partnerships
• Work closely and maintain a professional working relationship with our service support staff to ensure efficient and timely job completion, with a constant focus on maximizing revenue.
• Assist in driving the business processes and profitability within the service shop
• Assist with the disciplined management process which ensures an efficient and safe work environment, including coordination and participation in regular safety training
• Assisting in hiring a technically competent service team that meets and exceeds the technical requirements of our customers
• Mentoring technicians to gain their trust and cooperation
• Enforce safety regulations and protocols
• Conduct performance reviews with staff
• Meet with management to deliver feedback and develop work optimization strategies

Job Requirements:

• Proven work experience as a Shop Foreman or similar role
• Experience in municipal, commercial, industrial, and/or construction service industries
• Technical college degree or relevant Trade School certifications
• Knowledge of MEP (mechanical, electrical, and plumbing) systems. Construction/contracting experience with pumps, motors, and control systems is essential
• Proficient with typical Microsoft programs, including Excel, Word, PowerPoint, and capable of learning and utilizing all programs used by the business
• Minimum 7 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position