Technical Support Engineer

Technical Support Engineer Location: Pleasant Prairie, WI Length: 9 months Start: ASAP Interview: Phone / F2F / Video *** NIGHT SHIFT *** Hours: Monday – Friday, 9 PM to 6 AM. Position Responsibilities Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies. Monitor systems and alerts, perform issue identification, logging, triaging and resolution. Participate in IT major incident, change, problem management and disaster recovery processes. Maintain high availability and reduce downtime for critical systems and applications. Resolve business-impacting issues within defined service levels. Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services. Solve problems, determine appropriate actions and complete planned activities with minimal direction. Minimum Requirements Bachelor's degree in Information Technology, Computer Science, or related field. 3+ years’ experience providing technical support for multiple technology platforms in a complex data center environment. Strong IT incident, change, problem and knowledge management skills. Understanding of basic network, server, security, reporting, or application technologies. Strong team player with excellent collaboration and problem-solving skills. #J-18808-Ljbffr