Cashier Associate (Department Customer Service)

Description

NOW Hiring!!
Tokyo Central, PCH Torrance

We are now hiring for team members who have a positive attitude and will be excited to follow our company philosophy of, "The Customer Matters Most." We are looking for team members who are interested in Japanese food, cuisine, and culture; and who have a friendly, open attitude, good communication skills, and who like to stay busy.


Needed Qualifications:
- (Preferred) Cashier work experience in a larger retail store.
- (Preferred) Experience with POS operations and cash handling
- Positive attitude and team player.
-Ability to assist customers and answer their questions or direct them to someone who can help them
-Willingness to learn, and ability to be flexible in tasks
-Punctual, good attendance, attentive, good listening skills, and proactive.
-Ability to do basic math
-Ability to memorize and accurately use PLU codes for various products
-Ability to handle cash correctly and accurately
-Must have integrity in their work

ESSENTIAL DUTIES in Customer Service Department (Cashier Associates) responsibilities include, but are not limited to:

• Providing premier customer service, including greeting customers and responding to questions from all customers and staff
• Responds quickly and in a friendly manner to customer inquiries and complaints
• Ability to bag merchandise, neatly, efficiently, and quickly
• Assists in returning shopping carts and baskets to designated areas
• Reports all irregular issues and problems to the Department Leader or Store Manager for solutions
• Opens & closes assigned cash registers according to protocol
• Counts opening and closing cash and other transactions for assigned register
• Scans merchandise for purchases accurately and quickly
• Checks IDs for all alcohol transactions
• Processes purchases quickly and efficiently
• Processes returns and credits customers utilizing the Company's return policy procedures
• Conducts transactions professionally
• Works various shifts, days or nights as assigned by Department Leader or Store Manager in accordance with the Company's business needs
• Organizes and stocks Customer Service display areas per store's layouts, planograms and standards
• Setting up and maintaining the condition and cleanliness of the Customer Service Section according to company standards
• Proactively supports any promotional activity within the store and contributes to an effective working environment
• Ensures that all Customer Service products are in their right place, so employees and shoppers can find what they need quickly and easily

Customer Service:

• Providing premier customer service, including greeting them and responding to questions
• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and clean work environment
• Cross Training: for other departments at need
• Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.

Requirements

QUALIFICATIONS:

• High School Diploma or GED equivalent preferred


• Must be 18 or older to sell alcohol, use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.

• Must be able to use job related equipment such as a stepping ladder and dollies

• No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred

• Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred

• Must be able to lift up to 25 pounds without aid

REQUIREMENTS

• Deliver friendly, courteous, prompt customer service
• Read, write, and strong verbal communication skills in English
• Interpret understand and follow instructions
• Effectively communicate and respond to questions from the general public and management
• Complete ABC certification and A California Clerk's Affidavit (Form ABC-299)
• Availability to work some nights
• Availability to work at least one day of the weekend (i.e. Saturday or Sunday)
• Availability to work on holidays
• Ability to learn and memorize 4-digit PLU codes for various produce items
• Ability to do basic math, and able to return correct change to customers
• Other job related tasks which are assigned by the supervisor and/or manager

Marukai Tokyo Central is an Equal Opportunity Employer and participates in E Verify.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.