Customer Service & Data Entry Specialist

Job Description

Job Description

Job Title: Customer Service / Data Entry Specialist

Location: Rockwall, TX

Work Schedule: Onsite, Monday through Friday, 8:00 AM – 5:00 PM

Type of Employment: Contract-to-Hire

Compensation: $21 – $23 / hour

Industry: Manufacturing / Industrial

Benefits: This position is eligible for Health, dental, and vision coverage available after 60 days of employment.

Job Description

Addison Group is partnering with our client to hire a Customer Service / Data Entry Specialist. This position plays a key role in supporting order processing and customer interactions, ensuring accurate data management and timely communication across internal teams and external customers. The ideal candidate is detail-oriented, responsive, and comfortable managing a high volume of requests in a fast-paced environment.

Key Responsibilities

• Respond to incoming calls and emails from customers and internal teams regarding order updates, shipment schedules, and account inquiries
• Manage a high volume of communications related to order changes, inventory updates, and distribution needs
• Enter, review, and maintain accurate order and customer data within an ERP system
• Process customer requests tied to order fulfillment, including pricing, product details, documentation, and shipment tracking
• Build and maintain strong relationships with customer accounts to ensure a high level of service
• Coordinate order timelines and confirm delivery commitments in alignment with company guidelines
• Follow established procedures to ensure orders are processed accurately and efficiently
• Review purchase orders throughout the lifecycle to verify pricing and ensure proper documentation
• Handle order adjustments such as credits, debits, or returns in accordance with internal policies
• Ensure compliance with safety standards, regulatory requirements, and internal processes
• Assist with reporting and reconciliation tasks to support accurate account and sales data
• Partner with cross-functional teams to ensure smooth workflow and issue resolution

Qualifications

• Previous experience in customer service with a focus on order entry or fulfillment
• Experience working with ERP systems (SAP, JDE, or similar required)
• Proficiency in Microsoft Office Suite
• Understanding of supply chain processes and how order changes impact operations
• Ability to quickly learn product information, customer requirements, and shipping standards
• Familiarity with freight, payment, and pricing terms
• Strong problem-solving skills and ability to escalate issues when necessary
• Analytical mindset with a focus on accuracy and process improvement
• Ability to adapt to changing priorities in a fast-paced environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.