Quality Manager

Quality Manager

Come Join the Toledo Tool & Die Team! Located close to the Michigan/Ohio border, Toledo Tool and Die has diligently served the people of both of those great states since 1940. It was a company founded on one simple principle: to do the finest work possible for our clients and to deliver on every promise we make. Today Toledo Tool & Die has three facilities in the Toledo area, one in Pioneer, Ohio, and one in Maumee, Ohio.

Toledo Tool & Die is adding a Quality Manager to our team to support our continued growth.

This is a full-time position based in Toledo, Ohio. We offer competitive wages, growth opportunities, and a clean, safe work environment.

Compensation: The targeted salary range for this position is $125,000 - $140,000 annually, based on experience and qualifications. This position is also eligible for an annual performance bonus of up to 5% of base salary, based on performance.

Hours are typically: Monday through Friday. Schedule may vary depending on plant operational needs, so flexibility is required. This may include long days, occasional evenings and weekends. This position may also require travel to meetings, conferences, workshops, or other facilities.

What Toledo Tool & Die Can Offer You:

• Competitive pay
• Weekly pay
• PTO
• 10 Paid holidays
• Full Benefits

What Makes You a Great Fit for This Position:

• Strong leadership skills with the ability to develop and support a high-performing quality team
• Strong analytical and problem-solving abilities with a focus on permanent corrective actions and continuous improvement
• Excellent verbal and written communication skills with the ability to effectively work with customers and cross-functional teams
• Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines
• Strong interpersonal skills and the ability to collaborate effectively with Engineering, Manufacturing, Supply Chain, and other departments
• Self-motivated, adaptable, and able to respond effectively to changing organizational and customer needs
• Strong commitment to quality, safety, customer satisfaction, and continuous improvement

Key Responsibilities:

• Lead, manage, and continuously improve the Quality Management System (QMS) to ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Manage, develop, and support the quality team, including engineers, technicians, and inspectors.
• Serve as the primary contact for customer quality issues, audits, and concerns.
• Lead the resolution of customer complaints using structured root cause analysis and corrective action tools, including 8D, 5-Why, and Fishbone.
• Conduct and support QMS audits, Manufacturing Process Audits, Product Audits, and Layered Process Audits.
• Support customer and third-party audits, including pre-audit planning and preparation, audit execution, post-audit follow-up, and necessary corrective and preventive actions.
• Lead internal and external audits, including preparation, execution, and follow-up.
• Develop and monitor key quality metrics and drive corrective action plans.
• Maintain document control and quality records in accordance with customer and regulatory requirements.
• Work closely with Engineering, Manufacturing, and Supply Chain to ensure robust quality planning and production processes.
• Lead and oversee root cause analysis and corrective/preventive actions using structured problem-solving methods (e.g., 8D, 5-Why, Fishbone) with an emphasis on permanent corrective actions and prevention of recurrence.
• Ensure compliance with regulatory and customer standards related to safety, environmental requirements, and product performance.
• Follow all safety procedures and wear required PPE.
• Maintain a clean and organized work area.
• Ability to take direction, coaching, and act positively to improve performance.
• Employee is responsible for ensuring all human resources, ethics, and labor policies and practices are carried out in accordance with company policy and as in line with the scope of the position. Examples include but are not limited to: respecting the human rights of all workers (prohibition of forced labor, no child labor, maintaining appropriate working hours, and non-discriminatory treatment of all workers), abiding by ethical standards such as zero tolerance for bribery, corruption, extortion, and embezzlement, maintaining appropriate working hours of employees along with ensuring compensation is paid to workers that complies with all applicable wage laws.
• Assumes additional duties as assigned, which may fall outside the primary scope of the role.

ISO / Environmental Management System (EMS) Responsibilities:

• Ensure that the resources needed for the environmental management system are available.
• Communicate the importance of effective environmental management and of conforming to the environmental management system requirements.
• Ensure that the environmental management system achieves its intended outcomes.
• Direct and support persons to contribute to the effectiveness of the environmental management system.
• Employee is responsible for ensuring all environmental practices are in line with job scope / position. Examples include but not limited to: proper waste disposal practices, reporting of spills, non-compliance to permit, and addressing any improper practices.

Requirements:

• Bachelor's degree in Engineering, Manufacturing, or a related technical field and 8 years of experience in manufacturing and quality roles, OR 10+ years of manufacturing and quality experience in lieu of a degree.
• Strong knowledge of IATF 16949 and ISO 9001.
• Strong knowledge of automotive core quality tools, including APQP, PPAP, FMEA, SPC, MSA, and 8D.
• Experience leading a quality team.
• Experience working with OEM and Tier 1 customers.
• Demonstrated experience managing quality systems, including internal audits, corrective and preventive actions, and continuous improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to effectively prioritize, manage deadlines, and delegate responsibilities.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn new software and data management systems quickly.