Remote SaaS Support Specialist (Tier 1)
Granum
Granum is seeking a Customer Support Specialist (T1) to join a fast-growing, remote team. You will handle tier 1 inquiries via phone, email, chat, and our ticketing system, resolving issues, escalating bugs, and contributing to knowledge bases.
A bachelor’s degree or equivalent experience is required, with a proven ability to diagnose and resolve technical SaaS issues for B2B customers. You’ll work cross-functionally with colleagues, apply sound judgment, and deliver timely solutions.
#J-18808-LjbffrVacancy posted 2 days ago
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