Sales Counselor

Job Description

Job Description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About the Position

The Sales Counselor is responsible to enhance the overall Resident experience through exceptional fostering of positive and professional community relationships, initial and ongoing lease up, and continued maintenance at or above budgeted occupancy for Grand Living. The Sales Counselor knows and communicates verbally and in writing with prospective residents, families, physicians, and others in the community the history of Grand Living, the various types of floor plans, pricing and availability of each apartment residence, and the benefits of becoming a resident in each area of the community. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. The Sales Counselor position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices and philosophy. 

Qualifications and Requirements

The Sales Counselor must possess the following knowledge, skills and abilities:

• Bachelor’s Degree, required.
• Three or more years of successful sales results, required
• Senior Living experience, preferred. 
• Ability to read, write and understand the English language to communicate with prospective residents, their families, peers, staff, professional groups, etc.
• Working knowledge of Microsoft Windows operating environment, Microsoft Office Suite, and industry CRM applications.
• Must be strong with building outside referral sources.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to twenty (20) pounds.

Benefits

For the Sales Counselor position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated. 

#ZR

Grand Living Park at Lake Mary is a hospitality-focused senior living community serving Lake Mary and Central Florida. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.

Our dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.

Senior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.

All employees are eligible for career growth opportunities, competitive pay, flexible scheduling, and a meaningful career serving seniors. Grand Living also offers full-time employees a comprehensive benefits package that includes medical, dental, and life insurance; short- and long-term disability coverage; a 401(k) with company match; paid time off; employee dining options; access to community amenities, including the Grand Spa & Fitness Center; and additional benefits. Eligibility and offerings may vary by position and location.

If you are compassionate, service-minded, and take pride in creating exceptional experiences for others, explore senior living careers with Grand Living. Join a team where your contributions matter—and help us create FIRST CLASS HAPPINESS® for residents, families, and one another.

Grand Living is an Equal Opportunity Employer.

Company Description

Grand Living Park at Lake Mary is a hospitality-focused senior living community serving Lake Mary and Central Florida. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.\r\n\r\nOur dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.\r\n\r\nSenior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.\r\n\r\nAll employees are eligible for career growth opportunities, competitive pay, flexible scheduling, and a meaningful career serving seniors. Grand Living also offers full-time employees a comprehensive benefits package that includes medical, dental, and life insurance; short- and long-term disability coverage; a 401(k) with company match; paid time off; employee dining options; access to community amenities, including the Grand Spa & Fitness Center; and additional benefits. Eligibility and offerings may vary by position and location.\r\n\r\nIf you are compassionate, service-minded, and take pride in creating exceptional experiences for others, explore senior living careers with Grand Living. Join a team where your contributions matter—and help us create FIRST CLASS HAPPINESS® for residents, families, and one another.\r\n\r\nGrand Living is an Equal Opportunity Employer.