Family Connects Program Support Worker

Job Description

Job Description

We are seeking a Family Connects Program Support Worker who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Family Connects Program Support Worker works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, fielding our public information lines to answer questions and reschedule parents, and conduct post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. FCPSWs will work in English and/or Spanish.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

A Day in the Life of a Family Connects Program Support Worker may look like this:

• Coordinate scheduling of all nurse assignments and manage schedule and client database.
• Assist with in-hospital recruiting as needed: Establish initial contact with families through telephonic outreach or at birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
• Build relationships with management and staff at birthing hospitals, local pediatrics and OB/GYN offices and other service providers by attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Conduct post-visit connection (PVC) phone calls with families, track services contacted and received and provide re-referrals when necessary.
• Handle mailing of appointment cards and PVC surveys.
• Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
• Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
• Complete other duties and tasks as assigned by Clinical Director and program leadership.

We ask our Family Connects Program Support Worker to possess a minimum of:

• High school diploma or GED
• Minimum of six (6) months of previous administrative experience in the healthcare, social, or human services field
• Bilingual English/Spanish language skills
• Typing proficiency of 40 WPM
• Experience with Microsoft office – Word, Excel, PowerPoint, Outlook and Teams
• Ability to work in a fast-paced environment, organized, good time management skills and detail oriented

The following experience/skills are preferred:

• Previous experience in outpatient/clinic nursing
• Previous marketing experience
• Previous work using Electronic Medical Records (EMR), specifically Athena One

Key Success Factors

Some key factors that will make an individual successful in this role:

• The ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

Benefits

LSCC offers a competitive benefits package, including:

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan

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