Dietary Services Manager - Full-Time 1st Shift

Dietary Services Manager

Trust, engagement, competence, respect and passion these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Responsible for the overall management of the Dietary Services department. Follows the resident care plan for nutritional meals according to the physician orders. Supervises the dietary personnel ensuring Federal/State regulatory compliance and adherence to center policies and procedures.

Essential Functions:

• Recruits, interviews, hires, trains, coaches, evaluates, disciplines and, when necessary, terminates departmental employees
• Maintains working knowledge of budgeting and working within its confines
• Monitors labor management/control including staff schedules
• Understands nutritional requirements for the resident population and menu options and availability
• Interacts with customers to ensure their satisfaction
• Reviews and assures menus are served as written (regular and therapeutic) and substitutions per policy with Registered Dietitian (RD) approval
• Assures that foods are prepared according to production schedules, menus, and standardized recipes
• Coordinate with RD to complete nutritional assessments on residents within required timeframes
• Attends Care Plan meetings per policy (as needed)
• Monitors weight gains/losses and communicates/coordinates any concerns with RD/Clinical team
• Audits meal services to assure compliance with systems, policies and procedures, including, not limited to:
• Mealtimes are posted and monitored for compliance
• Planned menus, diets, and portion control are followed
• Dining experience of residents is positive and hospitable
• Staff are trained regularly on proper dining room service
• Receiving/storage meets Center and regulatory standards
• Completes other audits as directed. In-services staff as indicated (Cooks meeting and all staff as needed)
• Ensures proper storage and handling of food in center upon hire, annually, and as needed
• Temperature logs and cleanliness are maintained for all equipment
• Personal hygiene practices in place
• Food safety and correct temperatures are maintained documented per policy and CMS/state regulation
• Completes training with all dietary staff upon hire and annually
• Protects food in all phases of preparation, holding, service, cooking, and transportation, using HACCP Guidelines
• Complies with laws and regulations applicable to position and acts in accordance with Center's Compliance Program
• Attends and participates in in-service training, quality assurance/performance improvement ("QAPI") committees and other meetings as scheduled and directed
• Safety:
• Knows and follows center rules
• Follows center dress and hygiene policies
• Demonstrates proper use of equipment
• Reports equipment needs or repairs
• Follows center smoking policies
• Reports and documents any incidents or accidents of residents, staff, or visitors to the appropriate center personnel
• Reports all hazardous conditions/equipment to Supervisor
• Performs duties, which may include transportation of residents, as assigned in Center Disaster Plan
• Understands and maintains disaster plan for dietary department not limited to the following:
• Menu (including consistencies)
• Water
• Disposables
• Stock
• Protective equipment
• Necessary equipment
• Coordination with the department head team
• Uses required protective equipment
• Follows infection control standards, policies and procedures
• Resident Rights:
• Knows Resident Rights. Helps the residents/patients exercise and/or protect their rights
• Reports resident/patient complaints to management
• Maintains confidentiality of resident/patient information HIPAA
• Follows and adheres to Center's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
• Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
• Reports all suspected violation of company's HIPAA policies or procedures to Center Privacy Designee

Work Environment/Physical Requirements The responsibilities of this position involve significant physical activities including standing, lifting (up to 50 pounds unassisted), bending, stooping, pushing, pulling and twisting.

Required Education and Experience High School diploma (or equivalent) High volume food preparation experience Computer proficiency with Microsoft products Meets CMS /State regulation for education and experience required for this position at all times o Refer to 483.60(a)(2) for requirements

Preferred Education and Experience Experience in a fast-paced environment Associates degree in related field Experience in industrial food production preferred Post-acute care or health care experience preferred

Skills, Knowledge and Abilities: Ability to read, write, speak, and understand English. Ability to withstand sudden temperature changes from heat of the kitchen to the cold of the freezers. Ability to identify chemicals, and properly use and dilute them. Able to relate positively, effectively, and appropriately with residents/patients, families, community members, volunteers and other center staff. Possess special interest in, and a positive attitude about, working with long-term care residents/patients and the elderly. Meets all health requirements, as imposed by law. Ability to taste and smell food to determine quality and palatability. Ability to handle and manipulate equipment in supervising, demonstrating, and assisting in food preparation and serving. Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.