Project Manager

Recognized as a "Best Place to Work Modern Healthcare" - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.

Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.

What we offer:

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid Paternal Leave.
• Volunteerism Days off.
• Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee Referral Program.

Job Summary:

Develop and implement key strategic projects and initiatives for Revenue Cycle Management with a particular focus on systems, automation, and operational efficiencies. Ensuring regulatory compliance at the core of all revenue cycle policies and procedures.

Duties/Responsibilities:

• Process assessment, identifying gaps and operational efficiencies to develop strategic initiatives.
• Design, communication, and implementation of RCM initiatives.
• Establish and monitor Key Performance Indicators to measure project success and effectiveness.
• Evaluate and score potential projects for overall impact on the business to prioritize competing initiatives.
• Define, capture, monitor, audit, and report key analytics to achieve desired financial outcomes and project objectives.
• Transparent and open communication with team members. Facilitate team discussions and activities toward root cause analysis, permanent problem resolutions, and continuing focus on process improvement.
• Maintain current awareness of key industry information and act as a technical guide to team members, providing insights, vision, and resources to ensure team growth and development in decision-making.
• Implement software solutions to enhance current systems to improve operational efficiency, quality, and compliance.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Highly effective Leadership skills, proven in a high-growth and dynamic environment.
• Strong Revenue Cycle Management experience emphasizing intake, claims processing, collections, and payment posting.
• Knowledge of accounting procedures, healthcare terminology, and experience in government and insurance carrier billing and collections procedures.
• Team building skills and the ability to influence, lead, teach, train, counsel, and coach to accomplish organizational goals.
• Demonstrated expertise in root cause analysis with the ability to problem-solve complex situations while guiding and coaching individuals to bring the desired solution to the organization.
• Excellent verbal and written communication and interpersonal skills. Ability to follow oral and written instructions.
• Proficient in Jira, Confluence, and Monday.

Education and Experience:

• A bachelor's degree in business, accounting, or a similar discipline is strongly preferred, along with medical billing and accounts receivable experience.
• Minimum of 5 years of Revenue Cycle Management experience with three years of proven leadership experience in a home infusion setting.
• Project Management Certification.

Physical Requirements:

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.


Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.

Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.


Vital Care Infusion Services participates in E-Verify.

This position is full-time and remote. The salary range for this position is $85,000 - $110,000