Hot Deli Combo Clerk

Hot Deli Combo Clerk

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

The Hot Deli Combo Clerk supports the Hot Deli Lead in meeting the department's sales and profit goals and contributes to a positive customer shopping experience by upholding quality standards. Hot Deli Combo Clerks are vital to store operations, often serving as the point of contact for customers. The Hot Deli Combo Clerk also assists with hot deli duties and responsibilities as needed.

Essential Functions of the Position:

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Follow approved procedures for receiving, pricing, and stocking products to ensure accuracy, quality, and proper rotation.
• Prepare, package, and serve a variety of prepared foods.
• Maintain a clean, attractive, and friendly department to ensure a positive image for customers.
• Maintain inventory control to ensure freshness, product quality, and turnover, minimizing out-of-stock or overstocked items.
• Handle damaged and spoiled products according to company policy to control the level of damaged goods.
• Maintain clean and organized eating, serving, food preparation areas, and utensils and equipment, ensuring following sanitation, health, and safety standards.
• Ensure quality standards by following the FIFO (First In, First Out) methodology.
• Follow strict sanitation and food safety guidelines to maintain a clean and hygienic cooking environment.
• Perform Cook I and other duties as assigned.

Knowledge:

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to enhance customer engagement.
• Knowledge of proper food handling, storage, and sanitation procedures to ensure food safety.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Working in a hot environment due to fryers, stoves, ovens, and other cooking equipment. Ability to tolerate variations in temperature and handle hot items safely.
• Good vision to ensure the quality and appearance of dishes and read labels.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled with adequate lighting and ventilation. Exposure to hot temperatures from fryers, stoves, ovens, and warmers, as well as cooler temperatures in refrigerated areas and freezers.
• Food Handling: Regularly handling various food products may involve exposure to allergens.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded. Use approved hats or hair nets. Wear safety toes and non-slip shoes. Exposure: May be exposed to moving mechanical parts. Exposure to hot, wet, damp, and slippery conditions. Exposure to cleaning chemicals.
• Noise Level: Working in an environment with moderate to high noise levels from mixers, ovens, and other cooking equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: No prior experience is required; on-the-job training is provided. Previous retail or customer service experience is a plus.
• Must be 18 years of age or older.

Company Employment Policies:

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).