Shift Manager

Job Description

Job Description

Shift Manager Job Description

Title : Shift Manager

Reports to: Senior Manager

Summary of Position:

Oversee and coordinate the day-to-day operations of the business. Plan, organize, train, and lead as necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities:

· Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

· Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

· Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, and serving standards.

· Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

· Fill in where needed to ensure guest service standards and efficient operations.

· Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

· Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

· Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

· Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

· Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.

· Carry out restaurant marketing, advertising, and promotional activities and campaigns.

Qualifications:

· Possess excellent basic math skills and have the ability to operate a POS system.

· Be able to work in a standing position for long periods of time.

· Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

· Must be able to attain and maintain a valid Liquor’s Permit