Client Service Specialist

United Wholesale Mortgage

Job Description

Overview

Paid training
96 hours of PTO during your first year
Paid holidays
Health, dental and vision insurance
401(k) with company match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Free 24/7 on-site gym
On-site basketball court
Free fruit, coffee and soft drinks
Free company sports leagues
Employee resource groups and community events
Professional development opportunities
Clear growth paths to leadership
Wellness area, including an onsite urgent care, full-time massage therapist and hair salon

ABOUT UWM:

United Wholesale Mortgage (UWM) is America's #1 mortgage lender. We partner with independent mortgage brokers across the country because we believe they provide a better homebuying experience. Through exceptional client service, innovative solutions and a commitment to our partners' success, we help make the mortgage process faster, cheaper and easier for the homebuyers they serve.

Responsibilities

Handle a high volume of inbound and outbound calls
Deliver friendly, professional and solution-focused service
Resolve client requests via email
Answer client questions and resolve concerns efficiently
Research issues and identify the best path forward for clients
Accurately document conversations and updates in company systems
Navigate multiple systems and screens while speaking with clients
Collaborate with teammates and business partners to solve problems
Meet quality, service and performance goals
Continue learning through coaching, training and professional development opportunities

Qualifications

Must Have Qualifications:

High school diploma or equivalent
1+ year of customer service experience
Comfortable speaking professionally on the phone
Basic computer proficiency, including Microsoft Office products and working across multiple screens
Strong verbal and written communication skills
Ability to stay organized while managing multiple priorities

Nice to Have Qualifications:

1+ years experience in mortgage servicing
Bilingual in English and Spanish

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Vacancy posted 10 days ago

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