IT Support Manager
Jobtailor
Responsibilities Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management. Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests. Develop and improve support processes, workflows, and documentation to enhance efficiency and consistency in service delivery. Provide technical assistance to users, troubleshoot hardware, software, and network issues, and resolve escalated support tickets. Manage relationships with third-party vendors, suppliers, and service providers for IT support-related services or products. Oversee inventory management of hardware, software, and IT assets. Requirements Bachelor's degree in computer science, information technology, or a related field. Relevant certifications (e.g., CompTIA A+, ITIL, HDI Support Center Manager) are advantageous. Proven experience (5+ years) in IT support, helpdesk operations, or a similar role, with at least 2 years in a managerial or supervisory capacity. Proficiency in IT support tools, ticketing systems, and remote assistance technologies. Hard Skills IT support troubleshooting hardware support software support network support performance management process improvement workflow development documentation inventory management Soft Skills leadership coaching guidance communication relationship management problem-solving team management customer service organizational skills time management Certifications & Qualifications Bachelor's degree CompTIA A+ ITIL HDI Support Center Manager #J-18808-Ljbffr Jobtailor
Vacancy posted 2 days ago
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