Senior IT Field Engineer

L2/3 Field Engineer

Braver Technology is one of the region's largest IT support organizations! We are seeking an experienced L2/3 Field Engineer to join our IT staff. This is a great opportunity to work and learn in a professional yet fun atmosphere. Candidate should have a great personality and enjoy working in a team environment.

This is a full-time hybrid position with an excellent benefits package and room for growth! Candidate MUST be located in a commutable area of Boston, MA. The L2/3 Field Engineer will go service client sites 2-3 days a weekly, on average. Work from home or our office but local client travel is a must.

Required Skills & Experience:

• 3-5 years experience in a desktop & server support environment and IT field work
• ConnectWise & RMM experience strongly preferred!
• Ability to work closely with executives in an array of professions.
• Must be able to build and maintain strong professional relationships with clients.
• Cloud infrastructure, especially Azure experience necessary.
• Advanced M365 knowledge from inception to maintenance using existing toolsets to solve problems.
• Ability to problem solve using Microsoft platforms (Azure, M365, Active Directory, all current flavors of Windows)
• Strong experience with servers, routers, switches, firewalls, VPN
• Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• IT Project skills: server projects, virtualization, migrations, onboarding, etc.

Nice to have skills – but not required:

• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Understanding backup and disaster recovery concepts
• MCSE or MCSA preferred
• Virtualization experience preferred

Typical Responsibilities & Duties:

• Providing on-site & remote support to clients in the Boston, MA area with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
• Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
• Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
• Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development. (we want your feedback!)

Salary + Benefits + Schedule:

We pay based on skill level and experience. We do not mind paying for great people with great personality and experience.

Typical Schedule: Working hours are 8:30AM-5:00PM Eastern Time with a one week on-call rotation every 14 weeks after you have been in the role for a few months.

You must be located in commutable distance to client sites in the Boston area & you will be reimbursed for mileage!

• When not at client sites, you can work from your home office!