Turnkey Solutions Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Turnkey Solutions Manager is responsible for providing clients with a well-rounded planning and service experience. You will be in a lead and/or supporting role in the planning and execution of the turnkey program as part of events, providing support, consultation and high-level logistics coordination. You will execute the event plan in alignment with the client’s budget.

This position will support our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX

• Orlando, FL

• Atlanta, GA

• New Orleans, LA

• Las Vegas, NV

• Nashville, TN

Essential Duties & Responsibilities

• Consults with show organizer teams on package options and assist with “package slick” creation for exhibitor manuals/websites.

• Ability to lead and manage turnkey team on complex events.

• Single point of contact for customer graphic asset collection, structural upgrades and oversight of sold packages.

• Works with exhibitors directly to provide consultation on available graphic areas for purchase and/or production.

• Establish meeting cadence with show organizer team to provide regular updates.

• Liaison between exhibitors and Graphic Production and Operations.

• Submit orders for 3rd party vendors included in packages.

• High proficiency in writing tickets in Passport & TSS.

• Create and maintain Airtable to track status of project.

• Budget management for turnkey areas as assigned.

• Main point of contact for on-site management of turnkey exhibits.

• Effectively present information and respond to questions from clients and internal departments.

• Responsible for accurate and timely invoicing to be sent to exhibitors.

• Participate in post-show debrief & provide feedback.

• Other duties as assigned.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

• 3+ years of experience in account management or project management within the tradeshow or hospitality industry

• Demonstrated excellence in customer service with strong organizational skills

• Ability to quickly learn and navigate multiple internal and external systems

• Proven capability to manage multiple events and deadlines simultaneously

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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