Order Dispatcher - Room Service - Mandalay Bay

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As an Order Dispatcher for Room Service at Mandalay Bay , you will serve as the critical communication hub and air traffic control of our private-luxury dining division, orchestrating the flawless distribution of premium meals and VIP amenities directly to our guest suites. Going far beyond simple order-taking, you will operate with absolute precision and speed to expedite orders, keeping our talented culinary team and in-room delivery servers in perfect, real-time sync. By maintaining an immaculately organized dispatch station and monitoring every delivery window with meticulous care, your backstage coordination will ensure every in-room culinary experience arrives beautifully hot, flawlessly accurate, and reflective of our premier hospitality standards.

THE STARTING RATE: $23.0083 Hourly

THE DAY-TO-DAY

• Receive and distribute order to Food Servers evenly and efficiently; fire order through Micros computers to kitchen lines for timely pick up

• Answer phone with professional manner

• Log all food service runs; add up total hours of service personnel for payroll and budgeting purpose at the end of each shift

• Help guests if they need expedited service due to an emergency

• Answer questions the guest may have in a courteous manner and advise of time of delivery when applicable

• Maintain excellent working relationships with Food Servers, Runners, Bus Person, and other fellow employees

• Maintain all safety and sanitation standards

THE IDEAL CANDIDATE

• Work varied shifts, to include weekends and holidays required

• Must be 21 years of age or older

• High School Diploma, GED, or equivalent required

• 2+ Years of Prior Relevant Experience preferred

• Previous Experience as a Food Server, Food Runner, or Busperson in a High-Volume restaurant preferred

• Previous experience as an Order Taker for Room Service or a similar resort setting preferred

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

Are you ready to JOIN THE SHOW ? Apply today!