Registration Coordinator

Job Description The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc. ESSENTIAL FUNCTIONS Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department Follows policy and procedures outlined by management to ensure standardization of processes across all clinics Conducts patient check-in, following policy and procedures Properly tracks patients in EHR for next location and ensures patients are not missed Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents Verify and update patient demographics Scan documents into Electronic Health Record Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets Ensures canceled/no show and missed appointments are followed up and properly documented Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc. Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites Runs and works daily reports, such as cancel/no show, missing employer, etc. Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests Communicates to other staff members using Instant Messaging System Scans documents into Electronic Health Record Other duties as assigned Ability to travel/float to other clinics for business needs Maintain and ensure confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures High school graduate or equivalent with GED 2 years of previous professional office experience and/or customer service experience preferred Strong computer skills including Windows file management and MS Office, and e-mail experience Good verbal, listening, and written communication skills Ability to work productively and effectively in a fast-paced environment Strong organizational skills and attention to detail PHYSICAL REQUIREMENTS Able to travel to clinics when necessary #J-18808-Ljbffr